Execs In The Know

FEBRUARY 26, 2025

Training contact center agents isnt just a checkbox exerciseits a high-stakes investment in customer experience. One poorly handled call can drive a customer away; in fact, 80% of consumers say a negative support experience influences future purchase decisions. Yet, despite the critical role of agents, traditional training methods often fall short. Even in the age of self-service AI, 70% of consumers still prefer improved human agent support over more automated solutions.

Contact Center 52

Contact Center AI CX Customer Loyalty 52

The Success League

FEBRUARY 26, 2025

By Kristen Hayer Big companies, great companies some of my favorite companies like Google and Zappos are moving away from the concept of a hierarchy and managers. They are touting the benefits of Holacracy; a flat structure composed of people who fill various roles and work within a circular structure. Decisions are made within groups, by the people who have direct contact with the problems these groups are trying to solve.

Sales 52

Sales 52

Hodusoft

FEBRUARY 26, 2025

Why Branding Matters for Hosted Service Providers? “Your business is the body. Your brand is the soul.” What noted business coach Ashley Chymiy said for businesses in general could be said for Hosted Service Providers (HSPs). Branding is extremely critical for HSPs. That’s because HSPs with top brand value command a lion share of the market.

Social Media 52

Social Media CX Omnichannel Touchpoint 52