Callminer

NOVEMBER 25, 2024

One of AI's most prominent uses is in customer service, handling tasks like training agents, summarizing customer interactions, and more. Read this blog to learn how AI is improving CX.

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AI Customer Experience CX Customer Service 182

ECXO

NOVEMBER 25, 2024

Decoding the Feedback Dilemma: A Strategic Framework for Evaluating Customer Requests Originally posted complete version at: [link] In the dynamic world of B2B customer experience, balancing responsiveness to feedback with long-term strategy can feel like walking a tightrope. Every feature request represents a signal—sometimes an isolated need, sometimes a broader trend—but responding to every demand can lead to resource strain, product dilution, and missed strategic opportunities.

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B2B Engineering CRM Innovation 193

Doing CX Right

NOVEMBER 25, 2024

Learn how to measure customer service ROI with real business data. Transform your contact center into a revenue driver with Stacy Sherman and Neal Topf. The post Customer Service ROI – The Numbers Behind Loyalty appeared first on Doing CX Right.

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Customer Service Contact Center CX 59

Zonka Feedback

NOVEMBER 25, 2024

Explore the Top 15 Best Black Friday SaaS Deals! Unbeatable discounts on software tools and solutions to power your business growth. Don't miss out!

Business Growth 59

Business Growth Customer Experience 59

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

Provide Support

NOVEMBER 25, 2024

Today multitasking is integral part of customer service workflow. However, what are the main challenges agents face when handling multiple chats and how to overcome them?

Customer Service 53

Customer Service 53

Win the Customer

NOVEMBER 25, 2024

Artificial Intelligence (AI) has revolutionized customer service, automating routine tasks and improving response times. However, while AI offers significant advantages, it cannot fully replace the human touch. A successful customer service strategy involves a careful balance between AI-powered automation and human interaction. Understanding the Role of AI AI-powered chatbots and virtual assistants can handle a wide range of customer inquiries, from simple questions to complex troubleshooting.

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AI Artificial Intelligence Customer Satisfaction Technology 52

SurveySensum

NOVEMBER 25, 2024

Using Medallia for your CX goals? While Medallia is a powerful tool for customer experience management , it’s not always the perfect fit for every business. Why? Let’s find out and look for some top Medallia alternatives that will suit your needs and goals better. What is Medallia – The Introduction Medallia is one of the pioneers in customer and employee experience management.

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52

DMG Consulting

NOVEMBER 25, 2024

The CCaaS Market Sees Growing Pains and Changing Dynamics View this article on the publisher’s website The contact center-as-a-solution (CCaaS) market is thriving while simultaneously undergoing an identity crisis. CCaaS solutions are being purchased at a rapid rate as companies migrate from their premises-based contact center solutions to the cloud.

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Artificial Intelligence Contact Center Outlook AI 48

CX Network

NOVEMBER 25, 2024

Discover how brands are adapting their approach to CX to meet customer needs more effectively than ever before

CX 59

CX 59

DMG Consulting

NOVEMBER 25, 2024

MEDIA ALERT DMG Consulting Releases 2024 – 2025 Contact Center as a Service Product and Market Report Fueled by AI, CCaaS vendors are at the forefront of change in the contact center world Who: DMG Consulting LLC, a leading provider of contact center, back-office, and real-time analytics market research and consulting services What: Releases 2024 – 2025 Contact Center as a Service Product and Market Report When: Today, 21 November 2024 Where: Available at the DMG Consulting online store

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Contact Center Artificial Intelligence AI Innovation 48

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

VOC

SugarCRM

NOVEMBER 25, 2024

Onet Technologies , a key player in the French and international nuclear industries, faced a pivotal challenge in its journey towards digital transformation: how to enhance data centralization and achieve 100% adoption of their CRM across diverse teams. With over 3000 associates spread across seven countries, Onet Technologies needed a solution that could break down silos, standardize processes, and bring everyone onto a unified platform—Enter SugarCRM.

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Technology Technology CRM Data Entry 26