Provide Support

JUNE 10, 2024

Meticulously crafted canned responses open the door to effectiveness and efficiency in your customer service operations. Find out how to use them.

Customer Service 72

Customer Service 72

CX Network

JUNE 10, 2024

How Flight Centre is using AI to analyze and respond to structured and unstructured customer feedback

VOC 64

VOC AI Customer Feedback 64

Service Quality Institute

JUNE 10, 2024

Are your employees empowered to make decisions on the spot in favor of the customer? Your single goal should be to have over happy customers. Too many things go wrong each day. You want your employees to understand they are in customer service and their number one responsibility is to take care of customers. If they fall in love with you your competition is dead.

Customer Satisfaction 52

Customer Satisfaction Start-ups Customer Service 52

CX Network

JUNE 10, 2024

As our flagship research is published, five CX leaders share their outlook for CX over the next 12 months

Outlook 59

Outlook CX 59

Advertisement

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Contact Center

SurveySensum

JUNE 10, 2024

Why did Mark give the score ‘5’ on your CSAT survey? What Rachel disliked about the customer service? Open-ended survey questions are the key to answering these questions! Open-ended survey questions are your gateway to rich, detailed insights directly from your respondents. Unlike closed-ended questions that restrict answers to predefined options, open ended survey questions give participants the freedom to express their thoughts, feelings, and experiences in their own words.

Start-ups 52

Start-ups Net Promoter Score Customer Service Actionable Insights 52