10 examples of greetings which should be added to your canned responses
Provide Support
JUNE 10, 2024
Meticulously crafted canned responses open the door to effectiveness and efficiency in your customer service operations. Find out how to use them.
Mon.Jun 10, 2024
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AI transforms VoC analysis for Flight Centre
CX Network
JUNE 10, 2024
How Flight Centre is using AI to analyze and respond to structured and unstructured customer feedback
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Are Your Employees Empowered?
Service Quality Institute
JUNE 10, 2024
Are your employees empowered to make decisions on the spot in favor of the customer? Your single goal should be to have over happy customers. Too many things go wrong each day. You want your employees to understand they are in customer service and their number one responsibility is to take care of customers. If they fall in love with you your competition is dead.
Five insights on the State of CX in 2024
CX Network
JUNE 10, 2024
As our flagship research is published, five CX leaders share their outlook for CX over the next 12 months
From Start to Scale: Driving Growth Through Seamless Payments Implementation
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
Understanding the What, Why, and How of Open-Ended Survey Questions
SurveySensum
JUNE 10, 2024
Why did Mark give the score ‘5’ on your CSAT survey? What Rachel disliked about the customer service? Open-ended survey questions are the key to answering these questions! Open-ended survey questions are your gateway to rich, detailed insights directly from your respondents. Unlike closed-ended questions that restrict answers to predefined options, open ended survey questions give participants the freedom to express their thoughts, feelings, and experiences in their own words.
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