Customer Think
JULY 20, 2024
As the trend of remote work continues to rise, organizations must prioritize supporting their remote customer service teams. Providing robust support ensures that customer service representatives remain engaged, productive, and equipped to deliver exceptional service.
CallCare
JULY 20, 2024
Outsourcing is increasingly becoming a strategic approach for healthcare businesses aiming to enhance efficiency, reduce costs, and improve patient care. With the growing complexity of healthcare operations, healthcare business process outsourcing offers a practical solution for managing various functions effectively. This article explores ten key areas where Healthcare Outsourcing Services streamline operations and achieve better outcomes. 1.
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Customer Think
JULY 20, 2024
Source: Adobe Stock B2B marketers strive to achieve personalization in content and communications. Most marketing leaders think the future depends on it. Yet, attempts at personalization have mostly left B2B buyers indifferent—at best.
Customer Think
JULY 20, 2024
Brand image is built on word-of-mouth. Throughout my career, what’s proven true time and time again is that patiently listening to what your customers have to say is one of the most important things a business can do.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Customer Think
JULY 20, 2024
Over the past 20 years, a veritable Greek chorus of colleagues (and I) have commented, reported, or both, regarding accuracy and reliability of actively used and widely accepted CX, EX, and BX metrics.
Customer Think
JULY 20, 2024
Today’s consumers wield tremendous power when it comes to travel purchases. With just a few taps or clicks, they can sift through a diverse assortment of travel brands and booking sites and just as easily book their trip. The result? They have become more value-conscious (and driven) than ever.
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