Customer Think

JULY 20, 2024

As the trend of remote work continues to rise, organizations must prioritize supporting their remote customer service teams. Providing robust support ensures that customer service representatives remain engaged, productive, and equipped to deliver exceptional service.

Customer Service 63

Customer Service Technology Technology 63

CallCare

JULY 20, 2024

Outsourcing is increasingly becoming a strategic approach for healthcare businesses aiming to enhance efficiency, reduce costs, and improve patient care. With the growing complexity of healthcare operations, healthcare business process outsourcing offers a practical solution for managing various functions effectively. This article explores ten key areas where Healthcare Outsourcing Services streamline operations and achieve better outcomes. 1.

Healthcare 52

Healthcare Compliance Social Media Education 52

Customer Think

JULY 20, 2024

Source: Adobe Stock B2B marketers strive to achieve personalization in content and communications. Most marketing leaders think the future depends on it. Yet, attempts at personalization have mostly left B2B buyers indifferent—at best.

B2B 58

B2B 58

Customer Think

JULY 20, 2024

Brand image is built on word-of-mouth. Throughout my career, what’s proven true time and time again is that patiently listening to what your customers have to say is one of the most important things a business can do.

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Speaker: Jennifer Wright and Nick Barron

Navigating the complexities of e-commerce requires more than just the right technology - It demands a holistic strategy that aligns platform capabilities with customer- centric design and marketing. This webinar will provide a roadmap for building a robust e-commerce strategy, guiding you through key decisions from platform selection to creating user experiences that convert, and leverage digital marketing to reach and retail customers.

Retail

Customer Think

JULY 20, 2024

Over the past 20 years, a veritable Greek chorus of colleagues (and I) have commented, reported, or both, regarding accuracy and reliability of actively used and widely accepted CX, EX, and BX metrics.

CX 52

CX Customer Experience 52

Customer Think

JULY 20, 2024

Today’s consumers wield tremendous power when it comes to travel purchases. With just a few taps or clicks, they can sift through a diverse assortment of travel brands and booking sites and just as easily book their trip. The result? They have become more value-conscious (and driven) than ever.

Outlook 52

Outlook Customer Loyalty Technology Technology 52