Adrian Swinscoe

OCTOBER 24, 2024

Today’s interview is with Thomas Laird, founder and CEO of both the Expivia Interaction Marketing Group, a USA BPO omnichannel contact center, and OttoQA, a next-generation […] The post Basketball, false hustle and metrics that matter – Interview with Thomas Laird of Expivia/OttoQA first appeared on Adrian Swinscoe.

Contact Center 147

Contact Center Omnichannel Artificial Intelligence AI 147

SurveySensum

OCTOBER 24, 2024

Are you leveraging email surveys effectively? Email surveys can have an average response rate of 25%-30%. However, overly lengthy surveys often get ignored or end up in the spam folder. So, how to avoid this? Enter email signature surveys – an engaging, and powerful tool, yet often underutilized that allows businesses to create a personalized experience for their customers and capture real-time feedback with minimal effort.

Outlook 52

Outlook Social Media Omnichannel Actionable Insights 52

Execs In The Know

OCTOBER 24, 2024

Imagine a customer engagement conference where the energy is electric, the insights are actionable, and the connections are real. It’s time to experience the Customer Response Summit (CRS) , where CX leaders come together to learn, connect, and drive real change. In a sea of CX conferences, how do you choose the one that will truly make a difference for your team, customers, and bottom line?

CX 98

CX Innovation Customer Satisfaction Customer Experience 98

Gainsight

OCTOBER 24, 2024

To most, scaling a company means more. Finding more customers, hiring more employees, all with the goal of earning more revenue. The issue, companies find out, is that there is always a limit to more. A workday only lasts so long, and people can only accomplish so much within those hours. Companies focused on long-term growth know that scaling requires efficiency rather than volume.

NPS 52

NPS Customer Relationship Customer Experience Customer Retention 52

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Contact Center

The DiJulius Group

OCTOBER 24, 2024

Selling as an Experience Chief Revolution Officer John DiJulius and Dave Murray, VP of Consulting, discuss how to make sellilng as an experience. Today is all about sameness. Every company, every sales person, account executive says the same thing. We have the best product, we are the smartest, we provide the best customer service. Read Full Article The post 176: Selling as an Experience appeared first on The DiJulius Group.

Sales 52

Sales Customer Service 52