Customer Think
JUNE 4, 2023
The 2022 holiday season is done, but don’t close the books on it just yet. Retailers often see higher chargeback rates on holiday season orders, which can lead to elevated chargeback ratios that affect processing fees for months to come.
Customer Think
JUNE 4, 2023
Personalization is a popular marketing buzzword for 2023. And in today’s climate of low brand loyalty and tighter budgets, the personal touch with your prospect or customer can make all the difference. But simply using someone’s name in an email or social media response is often too basic a tactic to create significant customer engagement.
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Customer Think
JUNE 4, 2023
As emerging technologies backed by artificial intelligence (AI) make headway, the pressure is on for companies to start implementing AI into daily operations to optimize the customer experience (CX).
Customer Think
JUNE 4, 2023
The outlook for the summer 2023 travel season is optimistic yet uncertain. According to the travel site Expedia, searches for information on summer flights are up 25% as vacationers look for the best destination for their money.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
Customer Think
JUNE 4, 2023
Company stories are among the best types of content you can use to foster customer trust and empathy toward your company, as they let you showcase the human side behind your brand. However, grabbing the attention of your potential customers is not an easy task these days.
Customer Think
JUNE 4, 2023
Zoho is well known as a vendor for business applications geared towards SMBs. As many other companies do, Zoho wants to support the upper mid-market and enterprises, too. After all, successful SMBs may grow into become enterprises and that might attrac.
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