CX Network

NOVEMBER 28, 2024

When it comes to brand experience, bad policies are silent killers.

104

104

Intercom

NOVEMBER 28, 2024

In this episode of The Ticket, Harry Spence , Director of Customer Support at ScreenCloud, joins us to discuss the critical aspects of selecting and implementing AI agents. In conversation with Intercom’s Senior Director of Human Support, Bobby Stapleton , he explores ScreenCloud’s customer support strategy, the importance of technology integration, and the need for a proactive support approach.

AI 96

AI Technology Technology Customer Service 96

CX Network

NOVEMBER 28, 2024

Sahil Shetty outlines three key technologies and best practices to ensure your logistics operations do not undermine customer loyalty

Customer Loyalty 59

Customer Loyalty Technology Technology 59

CX Network

NOVEMBER 28, 2024

Airline bosses and retail analysts share their outlook for CX and business during a second Trump presidency

Outlook 59

Outlook CX Retail 59

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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