Customer Think
OCTOBER 11, 2023
Posted originally at [link] How complexities prevent and improve employee and customer experience Is your organisation losing value and capacity to complexity? In this article we provide a short framework for understanding some of the most common sources of complexity in any organisation.
Service Quality Institute
OCTOBER 11, 2023
I just tried to buy another Bluetooth headset for my son for his birthday at Best Buy. The employee was not very effective. He could not find my account after giving him my phone number 3 times. I asked for a manager. It took him a few seconds to find my account and I told him I wanted his help because the employee was ineffective and did not know his job.
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Customer Think
OCTOBER 11, 2023
Today’s business landscape is driven by one ultimate factor: heightened customer experience. It can make or break a brand’s image. However, hyper-personalization empowers businesses to provide the best products and services that elevate customer experiences and thrive in a competitive environment. But what is hyper-personalization?
SurveySensum
OCTOBER 11, 2023
AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback. It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. AskNicely streamlines the feedback collection process through various channels, such as email, SMS, and in-app messages. However, despite its effectiveness, AskNicely has some drawbacks to consider.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
Customer Think
OCTOBER 11, 2023
In today’s highly competitive market, the pursuit of customer loyalty has taken center stage as a pivotal driver of business success.
VOZIQ
OCTOBER 11, 2023
In today’s customer-centric market, addressing customer churn is no less than a battle. It requires in-depth data-led customer insights for proactive identification of churn risks, driving timely preventive measures to retain valuable customers. And in this battle, data science is an indispensable weapon. However, if not approached strategically, data-science-led retention exercises can result in undesired outcomes, wasted resources and unnecessarily high costs.
Customer Think
OCTOBER 11, 2023
Loyalty programs are just one element driving overall customer loyalty. Well-executed customer relationship management (CRM) strategies deepen the bond with customers and members through personalized, cross-channel brand experiences. The inherent synergy between loyalty programs and CRM presents opportunities for efficient use of shared resources and stronger outcomes for both.
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