Zendesk

OCTOBER 23, 2023

Cybersecurity is constantly in a state of flux. Threat intelligence analysts discover new ways to improve threat detection, and within months bad actors use the very same technology to circumvent monitoring and defense capabilities. However, each security incident is an opportunity to not only learn more about the changing threat landscape, but also to better understand potential vulnerabilities and how to strategically level up your defenses.

Compliance 64

Compliance Technology Technology 64

Zonka Feedback

OCTOBER 23, 2023

In an age of data-driven decision-making, understanding the real world, whether it's the needs of your customers, the state of a market, or the challenges in a specific environment, can be the key to success. Leveraging field surveys can be the most effective move for your business as it helps to research audience with a real-time approach and provides insights that no spreadsheet or desk research can deliver.

59

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SurveySensum

OCTOBER 23, 2023

GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touch points of the customer journey. The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. Like any other great tool, GetFeedback also has some limitations.

NPS 52

NPS Social Media Text Analytics Outlook 52

Zonka Feedback

OCTOBER 23, 2023

UserVoice is a fantastic tool for collecting customer feedback that allows you to collect and manage feedback in order to improve your product. However, it was one of its kind that was launched in 2008.

Customer Feedback 59

Customer Feedback 59

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

Intercom

OCTOBER 23, 2023

You satisfy your customers, but can you satisfy our curiosity? With Rahel Kunkel, Operations Lead at Ostrom. Please tell us a little bit about your company and what you do there. Ostrom is driving the green energy transition in Germany by making renewable energy accessible and inclusive. We created a seamless, multilingual energy management platform to help consumers effortlessly switch, track, and reduce their electricity consumption.

Customer Service 60

Customer Service Customer Experience 60