Mon.Jan 06, 2025

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Why CX Solutions Are Failing to Deliver on Their Promise of True Automation

CommBox

Hidden Limitations & The Great CX Plateau The customer service industry has reached a critical inflection point. While 90% of businesses believe they’re meeting customer expectations, only 11% of customers report they are very satisfied with their service experiences. There’s also clear agreement on what’s broken: nearly 40% of both businesses and customers report their top frustration is chatbots that can’t actually resolve customer inquiries.

CX 52
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Fired for Being Stressed / Word of 2025 / Increasing 5 Star Reviews / Gen Z

The DiJulius Group

Company Fires Employees Who Admit Being Stressed / What is your word of 2025? How one company Received 225 5-Star reviews in one year / Gen Z will not wait on hold How one company Received 225 5-Star reviews in one year It took Outer Banks Blue Realty Services, a property management company, ten years. Read Full Article The post Fired for Being Stressed / Word of 2025 / Increasing 5 Star Reviews / Gen Z appeared first on The DiJulius Group.

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8 Customer Experience Lessons That Will Transform Your Business in 2025

Doing CX Right

Struggling to retain loyal customers despite new products and tech investments? Discover 8 powerful CX lessons from 2024 to transform your customer relationships and boost retention in 2025. The post 8 Customer Experience Lessons That Will Transform Your Business in 2025 appeared first on Doing CX Right.

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Evolving Together: Meet the Keynote Speakers Defining the Future of CX at CRS Clearwater

Execs In The Know

If youre in customer experience (CX) and not attending the Customer Response Summit (CRS) in Clearwater Beach, Florida, from March 3-5, 2025, you might want to clear your calendar because this is where the future of CX comes to life. Imagine sun-soaked beaches, the pulse of innovative ideas in the air, and a lineup of keynote speakers who arent just shaping the conversation; theyre redefining whats possible.

CX 52
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Why Tech-Forward Tax and Accounting Firms Have the Inside Track to the Future

Speaker: Joe Wroblewski, Sales Engineer Manager

Automating time-consuming manual tasks can save your firm hundreds of hours–and thousands of dollars. But it can also have longer-lasting benefits, like helping you attract and retain the next generation of CPAs, and we don’t need to tell you how important that is amid the current generational staffing crisis in the tax and accounting profession. You'll want to save your seat for this new webinar with industry expert Joe Wroblewski, where we'll explore how to: Maximize ROI with Cost-Effective Te

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13 Best Google Forms Alternatives in 2025 (Free & Paid)

SurveySensum

Google Forms is one of the oldest and the simplest survey builders , and it is completely free. You can use it to create several types of forms to capture information like contact details, customer feedback, interests, etc. But it might be the time to look beyond Google Forms and search for Google Forms alternatives, why? Lets find out. Why Is It Time To Go Beyond Google Forms?