Customer Think

APRIL 16, 2024

Major Update Rebuilds Platform Around GenAI, Reduces Risk With Slate of Safety Features

Customer Service 69

Customer Service 69

ClearAction

APRIL 16, 2024

8 Voice of Customer Keys to CX ROI Lynn Hunsaker Voice of Customer is the basis for customer-centricity. And it should be the basis for how your business is run. Whatever is out of sync with customers costs you a lot in tied-up resources and lost opportunities. These are revenue roadblocks. Therefore, Voice of Customer should be very good at driving changes to the business, accordingly.

CX 62

CX Customer Survey Start-ups Voice of the Customer 62

Customer Think

APRIL 16, 2024

In this episode of the Sales Leadership Awakening podcast, Steven Rosen and Colleen Stanley discuss the high cost of making a bad hire in sales. They emphasize the importance of creating an ideal hiring profile with hard and soft skills and non-negotiables.

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Sales 64

CX Network

APRIL 16, 2024

How to use AI for customer behavior analysis for deeper insights that can offer enhanced content, product recommendations and pricing - ultimately refining customer experiences across sectors

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AI CX Customer Experience 59

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

Customer Think

APRIL 16, 2024

Sure, reward points and perks are a nice cost of entry. But based on consumer feedback, loyalty programs in 2024 might want to consider offering painkillers.

Customer Loyalty 64

Customer Loyalty 64

CX Network

APRIL 16, 2024

Freshworks and Forrester Consulting questioned 500 companies to find out what it takes to be a CX leader

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CX 59

CX Network

APRIL 16, 2024

How customer service teams are benefitting from a generative-AI-powered productivity boost

AI 59

AI Customer Service 59

Customer Think

APRIL 16, 2024

Being a good leader is hard because it is not being good at one or two things but being good at a multitude of things. Being a good leader means that we need to make tough decisions, even when they dont have all the information they need to make them.

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InteractionMetrics

APRIL 16, 2024

Companies seem inordinately invested in their customer experience (CX) strategy. They send surveys, analyze touchpoints, and build out customer personas. But an alarming paradox has emerged: Customers are more dissatisfied than ever. According to Forrester Research , in 2023, for the second year in a row, the quality of customer experience among U.S. brands declined.

Customer Experience 52

Customer Experience Mystery Shopping Net Promoter Score AI 52

Customer Think

APRIL 16, 2024

Did you see Oppenheimer when it was at theaters last year? Christopher Nolan’s latest movie tells the story of how the American physicist J. Robert Oppenheimer led the race to develop atomic weapons during the Second World War and then spent the rest of his life regretting his creation.

Customer Experience 53

Customer Experience Technology Technology 53

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

VOC

SurveySensum

APRIL 16, 2024

Software development is teamwork. From product managers and designers to developers and quality assurance testers, it involves cross-functional collaboration and clear communication to create great products that customers love. On the other hand, many software teams face difficulties in creating a productive teamwork environment. Inefficiencies arise in the form of silos between functions, expectations are unclear with no one listening, and feedback goes unnoticed.

Construction 52

Construction Social Media Engineering Actionable Insights 52

Customer Think

APRIL 16, 2024

From 1914 to 1925 the best-selling vehicle in the world only came in one color: black. Color was not the only constraint; when the Model T rolled off the line in 1908 options were not on Mr. Ford’s mind. In fact, they were antithetical to his mass production assembly line.

Innovation 53

Innovation CX Customer Experience 53

SugarCRM

APRIL 16, 2024

Over the past few years, supply chain management has become especially difficult to navigate. As such, manufacturing enterprises are now facing new challenges in managing and navigating dynamic markets. These bottlenecks can negatively impact the bottom line, from fluctuating demand and inventory mismanageme nt, t o logistical inefficiencies and customer service issues.

Manufacturing 26

Manufacturing CRM Transportation Predictive Analytics 26

Customer Think

APRIL 16, 2024

Listen to the podcast: One of the things I talk about a lot with clients is customer emotions. The reason I do is because over half of any experience is highly influenced by customer emotions, which, among other things, motivate customers to act.

Innovation 49

Innovation Customer Loyalty 49

Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

AI

Customer Think

APRIL 16, 2024

Enterprise-ready generative AI tool delivers an interactive conversational experience that helps users extract and synthesize insights for data-driven business decisions at scale

AI 49

AI Engineering 49

Customer Think

APRIL 16, 2024

New capabilities enable businesses to leverage practical AI tools to achieve transformative outcomes

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AI 49