Adrian Swinscoe

JANUARY 25, 2025

Todays podcast is with Martin Teasdale, host of Get out of Wrap, a contact centre focused podcast, and Ed Creasey, Global VP of Solutions Engineering at [] The post The majority of agents dont find AI useful in their daily work Interview with Martin Teasdale and Ed Creasey first appeared on Adrian Swinscoe.

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AI Engineering Artificial Intelligence Contact Center 147

The DiJulius Group

JANUARY 25, 2025

Everyone you hire contributes to your culture in some way. A big difference between finding future rock stars and posers is finding out what investment the candidate made to learn about your organization. Jesse Cole is the founder of Fans First Entertainment, the parent company of the Savannah Bananas, a world-famous baseball circus that travels. Read Full Article The post How the Savannah Bananas Find Customer Service Rockstars appeared first on The DiJulius Group.

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Customer Service Entertainment Customer Experience 91

C3Centricity

JANUARY 25, 2025

The promise of AI in marketing has never been greater! But ifyou’re like most CPG CMOs, your AI investment isn’t delivering the promised returns. IDC’s latest Worldwide Artificial Intelligence Spending Guide shows that the global AI software market is expected to reach $251.4B by 2027, far exceeding earlier projections. However, most organisations are seeing disappointing returns on their AI investments. ( Source ) This is confirmed by McKinsey’s 2023 State of AI report ,

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AI Artificial Intelligence Sentiment Analysis Predictive Analytics 62