Customer Think
MAY 23, 2024
Your relationship with your customers doesn’t end the moment they make a purchase. As a matter of fact, it starts from there. In order to ensure high retention, it’s essential to establish a strong bond with your customers by offering them seamless experiences.
Zonka Feedback
MAY 23, 2024
In the current times, the landscape of business success is increasingly defined by how well you engage with your customers. Customer engagement is no longer just about transactions; it's about building lasting relationships that promote loyalty, drive repeat business, and turn customers into brand advocates. Studies have shown that about 87% of the brands have increased their investment in digital customer engagement despite economic uncertainty.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Think
MAY 23, 2024
A Master Class Part 2: Unlocking the Psychology of Customer Experience Listen to the podcast: This issue is the second in an eight-part master class series unlocking the psychology of Customer Experience. In our last episode, you might recall that we covered some common cognitive shortcuts or heuristics that customers use in their decision-making.
TeamSupport
MAY 23, 2024
In the digital age, where instant gratification is the norm, immediate responses to customer inquiries can make or break a brand's reputation. This rings especially true for software companies. Jackrabbit Technologies , an online class management software provider catering to children's activity centers, learned this firsthand. Before their partnership with TeamSupport began in 2011 , Jackrabbit relied solely on emails to handle customer support.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
Customer Think
MAY 23, 2024
In this episode of the Sales Leadership Awakening Podcast, Margo Edris, Salesforce's Regional VP of Sales, shares insights on sales leadership and discusses topics such as handling challenges gracefully, preparing for coaching, and integrating fun into the workplace. She also provides valuable advice for women in male-dominated industries and stresses authentic interactions for success.
BeyondPhilosophy
MAY 23, 2024
Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Quality assurance is always essential in Customer Experience Management. Today’s newsletter explores how AI can realistically help in this area. The concept came to us as part of our None of Use is Clever as All of Us feature.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Execs In The Know
MAY 23, 2024
PHOENIX, Ariz., May 23, 2024 — Global customer experience (CX) industry leader Execs In The Know has partnered with COPC, the global leader in the training and certification of the COPC CX Standard , to present a comprehensive 2.5-day live training: Foundations in AI for CX Certification Program. This exclusive course is tailored for senior CX leaders looking to refine strategies they already have in place and those just starting their AI journey.
Customer Think
MAY 23, 2024
Source: McGraw Hill As marketers, we communicate with potential buyers and hope they will remember our messages when they decide to make a purchase. Unfortunately, scientific research has demonstrated that our audiences forget most of the content we share, up to 90% by some accounts.
Futurelab
MAY 23, 2024
#NoBullshitCX #20yearsFuturelab “The customer voice is a signal, not noise.” What capabilities should a Voice of the Customer manager have? I often struggle to answer this question. The reason is that getting customer data and creating business insight based on require two different types of people. A researcher should deliver unbiased data, but a business operative should be biased towards the business.
SugarCRM
MAY 23, 2024
Are you ready to transform your sales strategy with a game-changing approach? Today, we’re looking into one of sales’ most powerful tools: the Idle Opportunities Report. This isn’t just another report—it’s your ultimate playbook for revitalizing deals that are taking too long to close. Here’s how you can leverage this tool to elevate your sales game.
Advertisement
Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Expert insights. Personalized for you.
64 
Let's personalize your content