Futurelab

MAY 23, 2024

#NoBullshitCX #20yearsFuturelab “The customer voice is a signal, not noise.” What capabilities should a Voice of the Customer manager have? I often struggle to answer this question. The reason is that getting customer data and creating business insight based on require two different types of people. A researcher should deliver unbiased data, but a business operative should be biased towards the business.

VOC 32

VOC B2B Voice of the Customer Business Operations 32

Beyond Philosophy

MAY 23, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Quality assurance is always essential in Customer Experience Management. Today’s newsletter explores how AI can realistically help in this area. The concept came to us as part of our None of Use is Clever as All of Us feature.

AI 78

AI Predictive Analytics Retail Education 78

Customer Think

MAY 23, 2024

Your relationship with your customers doesn’t end the moment they make a purchase. As a matter of fact, it starts from there. In order to ensure high retention, it’s essential to establish a strong bond with your customers by offering them seamless experiences.

Customer Experience 64

Customer Experience 64

Zonka Feedback

MAY 23, 2024

In the current times, the landscape of business success is increasingly defined by how well you engage with your customers. Customer engagement is no longer just about transactions; it's about building lasting relationships that promote loyalty, drive repeat business, and turn customers into brand advocates. Studies have shown that about 87% of the brands have increased their investment in digital customer engagement despite economic uncertainty.

Customer Experience 59

Customer Experience 59

Speaker: Lee Andrews, Founder at LJA New Media & Tony Karrer, Founder and CTO at Aggregage

This session will walk you through how one CEO used generative AI, workflow automation, and sales personalization to transform an entire security company—then built the Zero to Strategy framework that other mid-market leaders are now using to unlock 3.5x ROI. As a business executive, you’ll learn how to assess AI opportunities in your business, drive adoption across teams, and overcome internal resource constraints—without hiring a single data scientist.

AI

Customer Think

MAY 23, 2024

Generative AI to be incorporated into CPQ and Analytics to improve productivity, enhance user experience and increase speed to insights

Artificial Intelligence 59

Artificial Intelligence AI 59

TeamSupport

MAY 23, 2024

In the digital age, where instant gratification is the norm, immediate responses to customer inquiries can make or break a brand's reputation. This rings especially true for software companies. Jackrabbit Technologies , an online class management software provider catering to children's activity centers, learned this firsthand. Before their partnership with TeamSupport began in 2011 , Jackrabbit relied solely on emails to handle customer support.

Customer Satisfaction 52

Customer Satisfaction Technology Technology Education 52

Execs In The Know

MAY 23, 2024

PHOENIX, Ariz., May 23, 2024 — Global customer experience (CX) industry leader Execs In The Know has partnered with COPC, the global leader in the training and certification of the COPC CX Standard , to present a comprehensive 2.5-day live training: Foundations in AI for CX Certification Program. This exclusive course is tailored for senior CX leaders looking to refine strategies they already have in place and those just starting their AI journey.

AI 40

AI CX Innovation Contact Center 40

Customer Think

MAY 23, 2024

In this episode of the Sales Leadership Awakening Podcast, Margo Edris, Salesforce's Regional VP of Sales, shares insights on sales leadership and discusses topics such as handling challenges gracefully, preparing for coaching, and integrating fun into the workplace. She also provides valuable advice for women in male-dominated industries and stresses authentic interactions for success.

Sales 59

Sales 59

SugarCRM

MAY 23, 2024

Are you ready to transform your sales strategy with a game-changing approach? Today, we’re looking into one of sales’ most powerful tools: the Idle Opportunities Report. This isn’t just another report—it’s your ultimate playbook for revitalizing deals that are taking too long to close. Here’s how you can leverage this tool to elevate your sales game.

Sales 26

Sales Manufacturing Gaming CRM 26

Customer Think

MAY 23, 2024

Source: McGraw Hill As marketers, we communicate with potential buyers and hope they will remember our messages when they decide to make a purchase. Unfortunately, scientific research has demonstrated that our audiences forget most of the content we share, up to 90% by some accounts.

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49

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Retail