Callminer

JULY 4, 2024

Sales effectiveness measures how well your team generates leads and closes sales throughout the customer journey. Learn how the right sales strategies can increase effectiveness and your bottom line.

Sales 182

Sales 182

Adrian Swinscoe

JULY 4, 2024

It’s pretty safe to say that most businesses ask their customers for feedback these days. Most would agree that is a good thing. But, there are […] The post Now there is no excuse for not closing the loop on customer feedback first appeared on Adrian Swinscoe.

Close the Loop 147

Close the Loop Customer Feedback Artificial Intelligence Customer Retention 147

Beyond Philosophy

JULY 4, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: This episode is the sixth of eight master classes, showing that one event never affects customer behavior. Multiple events can occur at any one time. Today’s master class discusses understanding risks and how we, as human beings, deal with those risks.

Sports 78

Sports Customer Experience Gaming Start-ups 78

Zonka Feedback

JULY 4, 2024

Over the years, customer experience has become the key brand differentiator that helps you to augment your customer base along with the conversion rate.

Customer Experience 52

Customer Experience 52

Speaker: Lee Andrews, Founder at LJA New Media & Tony Karrer, Founder and CTO at Aggregage

This session will walk you through how one CEO used generative AI, workflow automation, and sales personalization to transform an entire security company—then built the Zero to Strategy framework that other mid-market leaders are now using to unlock 3.5x ROI. As a business executive, you’ll learn how to assess AI opportunities in your business, drive adoption across teams, and overcome internal resource constraints—without hiring a single data scientist.

AI

SurveySensum

JULY 4, 2024

Did you know that 1 in every 26 customers complain when they are unhappy and the rest just churn without ever raising a complaint or leaving negative feedback? This just goes to show that more often than not organizations don’t pay attention to closing the feedback loop with their customers, resulting in customers churning out silently. This doesn’t just affect the reputation of the company but also impacts its growth and revenue – it costs 5-25 times more to onboard a new customer than to reta

NPS 52

NPS Close the Loop Actionable Insights CX 52

CX Network

JULY 4, 2024

Four insights on customer loyalty from our speakers at All Access: Customer Loyalty & Retention

Customer Loyalty 45

Customer Loyalty 45