PeopleMetrics

FEBRUARY 14, 2025

When I originally wrote about the need for external VoC partners , the main debate was whether companies should invest in a full-service VoC solution or manage the process themselves with a basic survey tool. Today, the conversation has evolved. AI-powered VoC platforms are emerging, promising to automate everything from data collection to predictive analytics.

VOC 62

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Execs In The Know

FEBRUARY 14, 2025

We cannot wait to return to the Customer Response Summit (CRS) in beautiful Clearwater Beach, Florida. CRS is truly the best conference, where the most influential customer experience (CX) leaders gather for fresh ideas and create lasting relationships. This will be our fourth year attending, and it is always a highlight of our year. This year, Zenarate’s Learning & Development expert, Casey Denby, will be sharing how our AI Coach has shifted learning forever and is helping show record

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Gainsight

FEBRUARY 14, 2025

Its Valentines Day, and love is in the air. Lets take a look at how you can delight your customers throughout their entire journey, effortlessly with digital tactics. That way, the love you show your customer accounts keeps youand everyone elsesmiling come renewal time. Ah, the renewal stage. Like a perfectly crafted rom-com, renewals are all about keeping the spark alive and showing your customers that youre their true love.

Touchpoint 52

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Execs In The Know

FEBRUARY 14, 2025

We cannot wait to return to the Customer Response Summit (CRS) in beautiful Clearwater Beach, Florida. CRS is truly the best conference, where the most influential customer experience (CX) leaders gather for fresh ideas and create lasting relationships. This will be our fourth year attending, and it is always a highlight of our year. This year, Zenarate’s Learning & Development expert, Casey Denby, will be sharing how our AI Coach has shifted learning forever and is helping show record

AI 52

AI CX Innovation Technology 52

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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Zonka Feedback

FEBRUARY 14, 2025

With Androids fragmented ecosystemspanning thousands of devices, multiple OS versions, and diverse screen sizesensuring a consistent, high-quality user experience is a challenge. A minor glitch on one device can escalate into negative app store reviews, impacting your apps discoverability and growth.

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Help Scout

FEBRUARY 14, 2025

Discover the 9 best medical customer service software options to enhance patient care and ensure HIPAA-compliant communication.

Customer Service 45

Customer Service 45

SurveySensum

FEBRUARY 14, 2025

SurveySparrow is a conversational starter and not just a survey tool. With its intuitive, chat-like surveys, automation capabilities, and omnichannel prowess, it is a standout tool! Its easy-to-use, its powerfulbut when it comes to SurveySparrow pricing, things arent always as smooth as the experience it promises. So, if you’re looking for a survey tool thats both engaging and cost-effective, its worth exploring whether SurveySparrow meets your long-term needsor if a better fit is out ther

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