Beyond Philosophy

OCTOBER 5, 2023

Like many of you, our listener Brian Williams is grappling with the additional costs of doing business in our era of sustained inflation. He and his colleagues are in a pickle, and they asked for our help. Williams and the company wondered if they should raise prices or add additional fees to cover it. Since I am sure many of you have been wondering along the same lines, I wanted to share what we discussed about this business problem here, too.

Sports 151

Sports Start-ups Retail Education 151

ECXO

OCTOBER 5, 2023

Customer Surveys are Dead! Learn how AI will replace them. The European Customer Experience Organization the ECXO.org is delighted to introduce our upcoming event: – ”Customer Surveys are Dead!” Gain invaluable insights into how AI is poised to revolutionize feedback mechanisms, led by industry top expert Maurice FitzGerald. Subscribe now on LinkedIn: [link] Looking for more hands-on sessions and practical tools?

Customer Survey 126

Customer Survey AI Net Promoter Score NPS 126

Customer Think

OCTOBER 5, 2023

This article was originally published in the October 23 edition of Top Sales Magazine … Finding and winning new business is tough at any time. Many salespeople – particularly less experienced ones – are finding it particularly tough in the current business climate.

B2B 67

B2B Sales 67

Zonka Feedback

OCTOBER 5, 2023

Collecting customer feedback helps businesses get a complete picture of their customer journey. However, it is only through proper measuring and analysis of the feedback that businesses get a better understanding of their customer's needs, anticipate trends, and deliver on their expectations to close the feedback loop. And that's where feedback management software comes into the picture.

Customer Feedback 59

Customer Feedback 59

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Customer Experience

Customer Think

OCTOBER 5, 2023

For the past several years, I’ve written a few posts each fall that address some aspect of marketing planning. With the fourth quarter of 2023 beginning today, many marketers will have started (or soon will be starting) their planning for 2024.

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Fonolo

OCTOBER 5, 2023

2023 was all about chatbots. ChatGPT stole most of the headlines, but as companies across the planet worked hard to get their bots chatting, many questions started to bubble to the surface. FREE WEBINAR: Is Your Chatbot Really Just an IVR? Join us Oct. 25, 2pm ET/11am PT for a live 30-min webinar. Save your seat! With their narrow conversation flows and questions that often don’t lead to an answer – or an agent – chatbots don’t always seem all that revolutionary.

Artificial Intelligence 57

Artificial Intelligence Machine Learning Contact Center AI 57

ECXO

OCTOBER 5, 2023

We Introduce You to a Range of Dynamic Third-Party Courses. In partnership with Clearaction. Explore These Amazing Learning Opportunities for Your Organization.​ The best training in the world of Customer Experience is now available at ECXO. Experience Management Maturity Price: € 415 EUR Description: Learn how to generate indisputable ROI and internal engagement through modernized approaches to customer, partner, and employee experience Metrics & Analytics, Design & Efficiencies,

Education 52

Education Government CX B2B 52

Zendesk

OCTOBER 5, 2023

Founded in Osaka, Japan in 1906, Mizuno has since grown into an international brand supplying athletes around the world with exceptional sports equipment, sportsware, and accessories. The brand established a US presence in 1961, when it opened a factory in Los Angeles. Soon after launching a manufacturing base in the States, Mizuno signed sponsorship deals with some of the most legendary names in the world of sports, including Carl Lewis and Joe Montana.

Sports 52

Sports CX Gaming Manufacturing 52

Zonka Feedback

OCTOBER 5, 2023

Over the years, patients have had to increasingly bear medical expenses from their own pockets. The result is that more and more patients are getting actively involved in the healthcare they receive and their expectations have risen to the next level. Therefore, patient satisfaction has gained more importance than ever and dissatisfied patients are more than happy to leave a healthcare provider for better health services and satisfaction.

Healthcare 52

Healthcare 52

SurveySensum

OCTOBER 5, 2023

Samantha had long awaited the day she could upgrade her trusty old sedan to a shiny new car. After extensive research, she decided to visit Prestige Motors, a reputable dealership. Samantha’s purchasing process went smoothly, and she drove home in her new car, thrilled with her decision. A few days later, she received an email from Prestige Motors, requesting her feedback on the dealership experience.

Customer Satisfaction 52

Customer Satisfaction Sales Start-ups Construction 52

Speaker: Jason Cottrell and Brian Walker

Brands used to look for a commerce platform that could do everything. But over time, one vendor was no longer enough to meet a brand’s needs, so they added, and added, and added— and now it's essential that these vendors work well together. That’s composable, and it’s important to get it right. Customers and your board expect you to be in new channels and to adapt quickly to market change.

Customer Experience

Help Scout

OCTOBER 5, 2023

Solution selling is a customer-centric methodology that can help improve your understanding of customer pain points, develop better sales pitches, and deliver more meaningful solutions to your audience. Learn more about it in this beginner's guide.

Sales 44

Sales 44

CX Network

OCTOBER 5, 2023

CX Network's guide to Voice of the Customer (VoC) programs

Voice of the Customer 62

Voice of the Customer VOC CX 62

MyCustomer Experience

OCTOBER 5, 2023

Like many of you, our listener Brian Williams is grappling with the additional costs of doing business in our era of sustained inflation.

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SugarCRM

OCTOBER 5, 2023

CRM tools are a prerequisite for successful business operations in this new dynamic environment. As such, SugarCRM aims to deliver complex yet user-friendly solutions to business owners that aim to better manage their resources and enhance Customer Experience (CX). At SugarCRM, we simplify and enhance every workflow across all critical departments. This way, all your customers can enjoy seamless experiences that shape their sentiment with your company on a business and personal level.

CRM 26

CRM Predictive Analytics Sales Omnichannel 26

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty