Intercom
NOVEMBER 7, 2024
In this episode of The Ticket, John Rossman joins us to discuss the concept of “Big Bet Leadership” Rossman, an early Amazon executive who played a key role in launching the Amazon marketplace business in 2002, talks about his theory with Bobby Stapleton, Our Senior Director of Human Support. “Big Bet Leadership” involves emphasizing the importance of making bold, high-stakes decisions in business.
CX Network
NOVEMBER 7, 2024
From problem solving to technical proficiency, CX teams must be multi-skilled.
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Zonka Feedback
NOVEMBER 7, 2024
Explore the best SaaS affiliate programs with high commissions and recurring revenue. Promote trusted software solutions and start earning today!
CX Network
NOVEMBER 7, 2024
Whether its finance, healthcare or retail, different industries measure success in different ways.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
The DiJulius Group
NOVEMBER 7, 2024
The Man in the Red Bandana John DiJulius, Chief Revolution Officer, interviews Matthew J. Weiss, a lawyer, entrepreneur, filmmaker, public speaker, and author. In 2006, Weiss heard a story about an incredible hero who would transform his life. This led him on a six-year journey to make his award-winning film Man in Red Bandana. Read Full Article The post 178: The Man in the Red Bandana appeared first on The DiJulius Group.
CX Network
NOVEMBER 7, 2024
How customer loyalty rewards foster deeper customer connections
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
CX Network
NOVEMBER 7, 2024
Catch up with all the action from All Access: Contact Centre Trends and Technology for APAC 2024
SurveySensum
NOVEMBER 7, 2024
While Qualaroo has many great abilities and features, it also comes with shortcomings like a lack of industry-specific survey templates, limited reporting capabilities, limited features in the free version to explore, etc. Curious about more? Let’s deep dive into its limitations and explore some Qualaroo competitors. Why Look for Qualaroo Competitors?
DMG Consulting
NOVEMBER 7, 2024
How AI Is Transforming Self-Service View this article on the publisher’s website Omnichannel self-service solutions are a requirement for organizations that want to deliver a consistently outstanding and cost-effective customer experience (CX). Conversational artificial intelligence (CAI)—intelligent virtual agents (IVAs), voicebots, chatbots, or just plain bots—can automate many tasks and inquiries that were previously handled by live agents, which reduces operating expenses.
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