Callminer

FEBRUARY 6, 2025

As we step into 2025, AI is not just a tool, but a strategic enabler for tech companies seeking to do more with less. Read this blog to learn how.

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SurveySensum

FEBRUARY 6, 2025

Qualtrics and QuestionPro are both popular CX tools in the current market. But are they living up to your expectations? Are they helping you meet your CX goals? Lets compare these two CX tools, and break down their pros, cons, key features, and pricing to help you determine which platform is the right fit for your feedback management strategy – without exceeding your budget.

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Intercom

FEBRUARY 6, 2025

In eCommerce , speed and precision can make or break a sale. Shoppers demand real-time answers tailored to their needs whether theyre tracking a delivery, exchanging an item, or having difficulty applying a discount code. Traditional support systems often falter during peak shopping periods, leaving customers frustrated and carts abandoned. But those limitations are increasingly a thing of the past LLM-powered AI agents such as Intercoms Fin can use your pre-existing knowledge content to autom

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The DiJulius Group

FEBRUARY 6, 2025

Shocking CX Statistics / Fast is No Longer a Luxury in Customer Experience / How to eliminate potential employees who dont align with your values / Do the top CX Brands Outperform their competition? /Our New CXO Academy Graduates Do Top CX Brands Outperform Competitors and the Stock Market? Over the past two decades, my. Read Full Article The post CX Stats / Employees Who Don’t Align / Brands Outperform Competition appeared first on The DiJulius Group.

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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Intercom

FEBRUARY 6, 2025

We spoke with Constantina Samara , Head of Customer Support at Synthesia , about how AI is reshaping customer service. She tells Declan Ivory , Intercoms VP of Customer Support, how her background in psychology informs her approach to AI-driven customer service, the biggest opportunities and challenges shes encountered, and how Synthesia is leveraging AI to enhance both support efficiency and the customer experience.

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CX Network

FEBRUARY 6, 2025

Sahil Shetty explains four ways tariffs will impact consumers and CX, and explains what businesses can do to mitigate impact on loyalty and satisfaction

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CX 59

CX Network

FEBRUARY 6, 2025

In the lead up to the Super Bowl, learn about how the NFL is providing a customer experience that is expanding its reach

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Customer Experience 59