Callminer
FEBRUARY 25, 2025
Potential CFPB defunding could reshape consumer protection in the US. This blog explores what could change, potential impacts, and considerations to ensure consumer trust and protection.
Gainsight
FEBRUARY 25, 2025
There is no such thing as a dumb question. I disagree. Take this question I asked a customer in a CS kickoff call: Can you walk me through the business outcomes you hope to achieve with our product? Or worse: Just confirming, did you buy the standard or the premium package? I wasnt incompetent. Its just that our Sales-to-CS handoff was broken. CS wasnt looped into deals before closed, CRM notes were threadbare, and there was no Gainsight.
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Help Scout
FEBRUARY 25, 2025
At Help Scout, we invest a lot of time to ensure our applications make the best out of their databases. Click through to learn more about how we use a per-module datasource approach to help break down complexity.
Experience Investigators
FEBRUARY 25, 2025
Ready to elevate your customer experience game as a leader? In this engaging episode, we explore the pivotal questions every aspiring CX professional should ask during executive interviews. Jeannie shares practical advice on evaluating success metrics beyond traditional feedback loops, and the importance of resource allocation to drive effective strategy.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
The Success League
FEBRUARY 25, 2025
Are you ready to take your CS program to the next level? Then dont miss out on our upcoming Structuring Your CS Program leadership training course! This live, instructor-led, online course starting this week is taught by our Founder & CEO, Kristen Hayer , and includes the following classes: Starting with Segmentation Mapping Customer Journeys Designing an Onboarding & Enablement Program Mapping Digital Journeys Planning a Team Structure Developing Compensation Plans Selecting Tools Sign
CX Network
FEBRUARY 25, 2025
With more people demanding a mobile-first experience, app performance matters.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Futurelab
FEBRUARY 25, 2025
#NoBullshitCX Everything. Happy Lunar New Year! I have just finished signing hundreds of Happy Lunar New Year postcards that will go out to our clients and partners. And every year I get a question: you are a Western company, why Lunar New Year? Is it because you worked for Toyota and Lexus? Kind of. I already talked about the impact of continuous improvement (Kaizen) and the need to go and see things with your own eyes (Genchi Genbutsu).
Help Scout
FEBRUARY 25, 2025
Finding the right customer service tool can be a challenge, but for Mukama, returning to Help Scout wasnt just about switching back; it was about choosing a tool that truly supports their team and customers.
PeopleMetrics
FEBRUARY 25, 2025
When it comes to customer experience, most businesses focus on what happens after someone becomes a customer. But for B2B companies and high-end B2C businesses, the experience starts long before a contract is signed. The sales process itself is a critical touchpoint that sets expectations, builds trust, and determines whether a prospect will ultimately become a customeror walk away.
The DiJulius Group
FEBRUARY 25, 2025
The Work-from-Home Debate / Jamie Dimons leaked video on return to work / The Death of Remote & Hybrid Work is Greatly Exaggerated / Pros & Cons of WFH Since the end of the pandemic, most businesses have realized they had to offer their employees hybrid, flexible, work-from-home (WFH) models. Employees who work from home. Read Full Article The post The Work-from-Home Debate appeared first on The DiJulius Group.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.
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