Adrian Swinscoe
OCTOBER 25, 2023
This is a guest post by Cindy Mielke, VP of Strategic Partnerships at Tango. Maintaining a sense of unity and company culture in remote and hybrid […] The post How to bring employees together for the holidays – Even if they’re far apart first appeared on Adrian Swinscoe.
ECXO
OCTOBER 25, 2023
Welcome to the European Customer Experience Organization! We’re thrilled to have you join our open-access CX Business Network. To get started and make the most of your membership, please follow the instructions in the link below: Before you dive in, we have some important instructions to help you get started and make your life easier. Please take the time to read until the end; we apologize that it is a bit longer.
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Bill Quiseng
OCTOBER 25, 2023
QUI QUESTION: Customer service is a performance art. Are you Oscar-worthy? Movie actors like Sandra Bullock, Scarlett Johansson, Tom Hanks, Dwayne Johnson, and Keanu Reeves act to be happy, sad, scared, scary, or angry. Yet, we, as the audience, believe they are genuinely real. The actors may “act their part”, but they are so good that we, as the audience, believe they are real.
Adrian Swinscoe
OCTOBER 25, 2023
This is a guest post by Cindy Mielke, VP of Strategic Partnerships at Tango. Maintaining a sense of unity and company culture in remote and hybrid […] The post How to bring employees together for the holidays – Even if they’re far apart first appeared on Adrian Swinscoe.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
Totango
OCTOBER 25, 2023
Brent Cogswell, Head of Customer Success at Schneider Electric, shares the organization’s principles and milestones for building a customer success strategy that unites the company and their customers around a shared mission. “It became our mission to get rid of the spreadsheets and bring all the data and telemetry into one tool, so customer success could control outcomes for our customers and positively affect recurring revenue and growth.
The Customer Service Blog
OCTOBER 25, 2023
It's time to celebrate! This month, The Customer Service Blog hit the amazing milestone of 300,000 readers! Official figures confirm that on 25th October 2023 we had 302,340 readers. This includes around 55,000 people in the UK and around 86,000 people in the USA. So far in 2023 we have acquired just over 50,000 new readers across Europe and in places further afield such as Hong Kong (where we now have around 29,000 readers) and Germany (where we have around 20,000 readers).
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
CX Network
OCTOBER 25, 2023
We explain the strategies, processes and tech associated with customer relationship management
SixteenVentures
OCTOBER 25, 2023
As a Head of Customer Success, you’ve heard the benefits of advocacy. You get that it’s somehow the golden ticket—a game-changer that’s supposed to turn the business flywheel faster than ever. But somehow, the magic hasn’t happened for you. Your advocacy program is more of a flicker than a flame, and you’re wondering if the […] The post Build a Social Proof Machine: Consistently Generate Real Advocates at Scale appeared first on Customer-centric Growth by Linc
Zonka Feedback
OCTOBER 25, 2023
What do your customers really think of you? This has been a question that many businesses have been struggling with. In search of answers, organizations have tried many methods ranging from conducting surveys to monitoring online reviews. Whilst these are useful, there has never been a sure-fire way of knowing what customers truly think. That is, until now.
MyCustomer Experience
OCTOBER 25, 2023
Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
NGDATA
OCTOBER 25, 2023
Lack of internal communication is very common in bank marketing, leading to annoyed customers and lower conversion rates. Greater use of first-party data, an objective evaluation of organizational structure and improved analytics will reduce both waste and the potential for customer churn. The post How Banks Can Avoid Customer Anger from Uncoordinated Marketing appeared first on NGDATA.
Zendesk
OCTOBER 25, 2023
Hear that? It’s the deafening buzz of AI chatter—chatter about AI and chatter about another awkward transcript from ChatGPT. It’s tempting for businesses to deploy technology like generative AI in a trend-induced panic, and we know it is better to deploy strategically with the customer and human CX professionals top of mind. Still, it can be difficult to know which AI innovation will burn out and which will be with us for the long term, across industries and job functions.
NGDATA
OCTOBER 25, 2023
Consumer preference for online transactions continues to shape how credit unions adapt and serve their members. People appreciate a seamless digital experience when opening new accounts that is simple and secure. Yet, 51% of consumers have considered abandoning a new account opening because of a negative experience, according to a recent Experian report.
Zendesk
OCTOBER 25, 2023
Hear that? It’s the deafening buzz of AI chatter—chatter about AI and chatter about another awkward transcript from ChatGPT. It’s tempting for businesses to deploy technology like generative AI in a trend-induced panic, and we know it is better to deploy strategically with the customer and human CX professionals top of mind. Still, it can be difficult to know which AI innovation will burn out and which will be with us for the long term, across industries and job functions.
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
NGDATA
OCTOBER 25, 2023
The concept of 'infinite data' refers to the seemingly limitless amount of information available from new sources and for new applications. This creates exciting opportunities and new challenges for marketers. How will financial marketers keep pace with this deluge of data combined with emerging technologies and expanding customer expectations? The post Marketing in a World of ‘Infinite Data’ appeared first on NGDATA.
Zendesk
OCTOBER 25, 2023
What is AI for employee experience? AI for employee experience means leveraging artificial intelligence technology to improve all aspects of the employee journey, including onboarding, performance, development, support from internal service teams, and access to information to perform daily tasks. The key to running a successful business is creating an environment that fosters an exceptional employee experience (EX).
NGDATA
OCTOBER 25, 2023
The Consumer Financial Protection Bureau plans later this month to release its long-awaited rulemaking to implement Section 1033 of the Dodd-Frank Act, concerning financial data privacy, Director Rohit Chopra said today. During a speech in Washington, D.C., on possible future actions by the bureau, Chopra didn’t provide any specifics about the rule other than it will “seek to accelerate America’s shift to open, competitive and decentralized banking while also safeguarding against abuse of our pe
Zendesk
OCTOBER 25, 2023
Over the past five years, ZoomInfo grew 10x to an $800 million run-rate business with more than 3,000 employees and 25,000 customers. ZoomInfo’s growth is incredible, especially considering its early beginnings in Henry Schuck’s law school dorm. The journey from dorm room to global business has been a remarkable one, driven by a strategic approach and a commitment to innovation.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
NGDATA
OCTOBER 25, 2023
It's the digital age. Between work, shopping and entertainment, we're online several times a day (and an increasing number of us are online "almost constantly," according to Pew Research). So why am I, a digital marketer, talking about traditional marketing? Because we still operate in the physical world. While online consumes much of our daily life, it's not everything—not yet.
Zonka Feedback
OCTOBER 25, 2023
Satismeter is known as a powerful customer feedback tool that enables users to give positive reviews, measure satisfaction, and keep an eye on customer response to help your business grow. The platform is great for collecting customer feedback, analyzing it, and then publishing it into a roadmap.
NGDATA
OCTOBER 25, 2023
Digital marketing and direct mail are essential tools for financial institutions to reach their customers effectively. However, siloed work and lack of internal communication can lead to marketing overlap, which can be both annoying and costly. Bank marketers should be cautious when sending promotions to both physical and digital mailboxes, as one in three customers would leave a brand they love.
SurveySensum
OCTOBER 25, 2023
Customer feedback is not merely a tool for gauging customer satisfaction. Instead, it’s an invaluable resource for optimizing your website’s performance. Indulging in open dialogue with users allows you to understand what works and what needs improvement, as observed from their perspective. This user-centric approach translates into actionable insights, helping deliver better web experiences that drive business growth and increase brand loyalty.
Speaker: Evelyn Chou
Choosing the right business intelligence (BI) platform can feel like navigating a maze of features, promises, and technical jargon. With so many options available, how can you ensure you’re making the right decision for your organization’s unique needs? 🤔 This webinar brings together expert insights to break down the complexities of BI solution vetting.
NGDATA
OCTOBER 25, 2023
Data analytics in marketing emerged with credit card companies in the US, who used direct mail to improve their marketing effectiveness. As new technologies emerged, relationship-based strategies emerged, focusing on descriptive, predictive, and prescriptive data. The exponential growth of digital technologies, social media, e-commerce platforms, and IoT devices has led to an exponential growth of.
InteractionMetrics
OCTOBER 25, 2023
Objective DEI survey questions helped Orange County Fire Authority build its programs based on science-driven data. Former IBM CEO Ginni Rometty said, “Diversity and inclusion are not policies and programs. They have been integral to our habits, practices and purpose for more than 100 years.” True enough, DEI is so much more than a policy , it’s an approach, and a set of priorities.
NGDATA
OCTOBER 25, 2023
The CFPB is set to release its long-awaited rulemaking to implement Section 1033 of the Dodd-Frank Act, focusing on financial data privacy. Director Rohit Chopra stated that the rule aims to accelerate America’s shift to open, competitive, and decentralized banking while safeguarding against personal data abuse. Chopra also highlighted concerns about the cost, speed, and competitiveness of the.
NGDATA
OCTOBER 25, 2023
In today’s digital landscape, banks must continually adapt their digital toolkits to remain competitive and deliver consistently positive customer experiences. AI plays a central role in developing a customer-led culture, allowing banks to prioritize understanding customer needs, preferences, and pain points. By leveraging data analytics and AI, banks can gather valuable insights on customer.
Speaker: Miriam Connaughton and Donald Knight
As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.
NGDATA
OCTOBER 25, 2023
Credit unions must adapt to the increasing preference for online transactions, as 51% of consumers consider abandoning new accounts due to negative experiences. Over half of consumers feel they are more targeted for online fraud, with identity theft, stolen credit card information, and online privacy being the biggest concerns. To provide a frictionless member experience, credit unions need to.
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