RateMyService

NOVEMBER 18, 2024

Understanding customer emotion can help you forge a deeper understanding of your customers and enhance their brand loyalty. We’ve usually relies on traditional metrics like Net Promoter Score (NPS, eNPS), Effort Score (CES, EES) and Satisfaction Score (CSAT, eSAT) to understand our customers and employees. While these metrics offer valuable insights, they only scratch the surface of what drives true loyalty, advocacy and memorable experiences.

Net Promoter Score 52

Net Promoter Score E-commerce Sentiment Analysis NPS 52

Gainsight

NOVEMBER 18, 2024

The power of the customer to drive growth for any B2B organization increases exponentially when they connect to a community of others. In fact, many companies are building community engagement into the foundation of their customer success strategies because of the positive impact on revenue and retention. Community offers customers a self-service hub and allows organizations to tap into the wisdom of the crowd, as peers collaboratively solve problems and discover new use cases and features.

Customer Retention 40

Customer Retention B2B Education Sales 40

SugarCRM

NOVEMBER 18, 2024

SugarCRM vs HubSpot? Finding the right CRM for your business can be tricky, but were set to make things clearer. In this blog post, well explore the key differences between SugarCRM and HubSpot to help you decide which CRM best suits your business. Whether you’re looking for a highly configurable CRM or a robust platform for marketing automation, understanding these distinctions can guide you toward a more informed decision.

CRM 29

CRM Compliance Outlook Sales 29

The DiJulius Group

NOVEMBER 18, 2024

The best companies purposely make it hard to get hired Getting hired at your company should be extremely hard. It is only fair to your existing employees that you stay exceptionally selective on whom you let in. People must earn the right to be a part of your culture and legacy. Unlike the many businesses. Read Full Article The post The Best Companies Purposely Make It Hard To Get Hired appeared first on The DiJulius Group.

Customer Experience 98

Customer Experience 98

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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