Thu.Feb 20, 2025

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Stop Pushing Products, Start Planting Solutions: Trust and Loyalty Through Value Selling

ECXO

Stop Pushing Products, Start Planting Solutions: Trust and Loyalty Through Value Selling Once upon a time, in a thriving city in the midst of Italys Emilia-Romagna region, sat a warm little bakery by the name of Dolce Vita. With its mouthwatering pastries and aromatic espressos, Dolce Vita had long been a staple in its community. However, with new coffee shops and patisseries beginning to sprout in and around, its owner, Signora Maria, noticed a loss in its long-term loyal following of patrons.

Retail 301
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192: John’s Journey

The DiJulius Group

Podcast Summary: In this episode, Denise and John discuss John’s journey from being an employee at UPS to becoming a successful entrepreneur in the beauty industry. They explore the challenges faced in starting a salon, the importance of customer service, and how John’s experiences led him to become a sought-after speaker and consultant.

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Is your CX strategy obsolete? How AI is revolutionizing customer insights

Callminer

The CX landscape is evolving. Read this blog to learn how organizations can get more out of their CX investments, including how AI can improve the quality of customer feedback and insights.

AI 182
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Lesson #18 Revisited: AI and the Future of Touchpoint Mapping

PeopleMetrics

Touchpoint mapping has always been a critical step in building a great VoC program. It helps CX leaders identify the key interactions customers have with their company and prioritize where feedback is needed most. But as AI advances, the way we approach touchpoint mappingand what we can do with the datahas fundamentally changed. AI-Powered Touchpoint Mapping: A Smarter Approach Traditionally, touchpoint mapping has been a manual processCX and market research teams brainstorm, list out all custom

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Next-Gen Cloud Contact Centers For Dummies®

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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Why Anthropic chose Fin to transform their customer support

Intercom

Fin has helped Anthropic one of the worlds leading AI labs revolutionize its customer service. By successfully implementing Al-first strategies, Anthropics team has been able to manage support more efficiently, refocus their human reps efforts on higher value work, and enhance the overall quality of their service. On todays episode, Emily Lampert , Head of Product Support at Anthropic, shares the real-world impact of this AI-first approach.

AI 52
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How to Improve Your NPS Score: 21 Strategies

InteractionMetrics

Your Net Promoter Score (NPS) isntjust another numberits a direct reflection of customer trust and customer loyalty. A high NPS means happy customers who are eager to spread the word about your business, fueling growth and strengthening your brand reputation. But heres the problem: too many companies chase a better NPS the wrong waybombarding customers with ineffective surveys and gathering unreliable data.

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The Secret to Keeping Customers Coming Back: How to Master the Voice of Customer

Doing CX Right

Stop losing customers. Turn Voice of Customer feedback into loyalty, revenue, and lasting relationships that make people want to stay. The post The Secret to Keeping Customers Coming Back: How to Master the Voice of Customer appeared first on Doing CX Right.

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Patient Experience Surveys: How to Create, Analyze & Act on Feedback?

Zonka Feedback

Discover how patient experience surveys can enhance healthcare quality. Learn effective strategies to gather insights and improve patient care. Read more.

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Lesson #19 Revisited: How AI is Reshaping Omnichannel Feedback Collection

PeopleMetrics

When I wrote about omnichannel feedback collection in " Listen or Die ," I emphasized the importance of gathering customer feedback across all touchpoints consistently. Today, this principle remains crucial, but artificial intelligence has dramatically expanded both our capabilities and our customers' expectations. The Core Still Holds True The five main channels I identified websites, mobile apps, contact centers, in-location experiences, and field services are still the primary ways customer