Adrian Swinscoe

APRIL 8, 2025

Todays podcast is with Vivek Pandya, Director, Adobe Digital Insights at Adobe. I recently caught up with Vivek at Adobe Summit in Las Vegas to talk [] The post AI-driven search volumes are exploding and what brands should be doing about it Interview with Vivek Pandya of Adobe first appeared on Adrian Swinscoe.

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Gainsight

APRIL 8, 2025

There arent enough hours in the day! Its a common phrase that many Customer Success (CS) professionals repeat to themselves as they sift through their to-do list. The customer experience has evolved in the last few years to require more from CS teams in a faster timeline. Add to that the renewed interest in driving new revenue from existing customersits a lot for Customer Success Managers (CSMs) to pay attention to and prioritize.

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Experience Investigators

APRIL 8, 2025

It’s time for another CX Pulse Check to discuss current events and innovations in CX. In this illuminating conversation with Enrique Rubio, Founder at Hacking HR and Head of Global Community at Transform, and our host Jeannie Walters, we uncover how innovative organizations are finally bridging this gap through strategic use of data and technology.

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LitmusWorld

APRIL 8, 2025

Exciting News! LitmusWorld & RepUp Join Forces to Transform Enterprise CX We are excited to announce that LitmusWorld has signed an agreement to unify business operations with RepUp, a Gurgaon based AI-driven CX platform specializing in social listening, reputation management, and Experiential CRM, marking a significant leap forward in AI-powered […] Exciting News!

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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PeopleMetrics

APRIL 8, 2025

When I wrote Listen or Die back in 2017, I had a hunch that machine learning would shape the future of customer experience. What I didnt know was how quickly it would evolveand how central it would become. Today, what we used to call machine learning is now widely known as artificial intelligence (AI), and its rewriting the rules of VoC in real time!

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