Adrian Swinscoe
OCTOBER 20, 2023
Today’s interview is with David Rogers, who is the world’s leading expert on digital transformation, a member of the faculty at Columbia Business School, and the […] The post The five barriers to digital transformation and a roadmap to overcome them – Interview with David Rogers first appeared on Adrian Swinscoe.
ModSquad
OCTOBER 20, 2023
Where is the best place to look for call centers this year? The best call center isn’t in India. The best call center isn’t in the Philippines. The best call center isn’t in Georgia – neither the state nor the country. You see, the best call center isn’t in a specific geographic location. In fact, it isn’t a call center at all. {{{ mind blown }}} Let’s back up.
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Adrian Swinscoe
OCTOBER 20, 2023
Today’s interview is with David Rogers, who is the world’s leading expert on digital transformation, a member of the faculty at Columbia Business School, and the […] The post The five barriers to digital transformation and a roadmap to overcome them – Interview with David Rogers first appeared on Adrian Swinscoe.
Customer Think
OCTOBER 20, 2023
Online reputation management is an integral strand in most business marketing plans, particularly post-pandemic. A key motivator for many consumers is the effect positive reviews can have on their interest in a brand.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
cxservice360
OCTOBER 20, 2023
Any firm is a living organism undergoing various development phases over its life cycle. When you are just starting out, you need to make yourself The post What Is Customer Churn and How to Prevent It appeared first on CXService360.
Zendesk
OCTOBER 20, 2023
Your business is only as successful as your customers are. Yes, you read that right. When you make sure customers have what they need to succeed, you also win as a business. Customer success is comprised of four main pillars: building strong customer relationships, putting the customer first, providing value at every opportunity, and acting as the voice of the customer.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Zendesk
OCTOBER 20, 2023
The right customer service plan is like the Infinity Gauntlet in the Marvel Universe. The Infinity Gauntlet is more than just a glove—it is the essential object designed to hold and harness the unlimited power of the six Infinity Stones. Similarly, a customer service plan captures and displays the crucial elements of customer service in a living document.
Zonka Feedback
OCTOBER 20, 2023
Email is one of the most common and useful mediums of official communication with your clients. So when it comes to surveying your customers and seeking them for feedback, email is one of the best ways to do it. However, it is not necessary that your customers will respond to your email surveys. They may just open it and leave it like any other spam or survey email.
Customer Think
OCTOBER 20, 2023
After a tough and uncertain few years, 64% of CX leaders anticipate bigger budgets in 2024, and 59% say they plan to spend more on technology. Whether your budget is expanding next year or not, customer expectations for convenience, personalization, and digital payment options continue to rise.
Help Scout
OCTOBER 20, 2023
How Help Scout leaders’ first jobs shaped a commitment to building a customer-centric company Read the full article
Speaker: Jason Cottrell and Brian Walker
Brands used to look for a commerce platform that could do everything. But over time, one vendor was no longer enough to meet a brand’s needs, so they added, and added, and added— and now it's essential that these vendors work well together. That’s composable, and it’s important to get it right. Customers and your board expect you to be in new channels and to adapt quickly to market change.
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