Callminer

SEPTEMBER 25, 2023

The “more with less” economy has driven AI adoption as organizations strive to optimize CX. Read this blog to get the details on the 2023 CallMiner CX Landscape Report.

CX 182

CX AI 182

The DiJulius Group

SEPTEMBER 25, 2023

Your prices are non-negotiable. Your customers trust you, choosing your brand over those of your competitors–even when your prices are higher. Your employees are loyal and stakeholders, content. Your company is respected, and your reputation is strong when the key elements of a successful customer service strategy are in place. Start with a Clear Purpose.

Customer Service 76

Customer Service Customer Experience 76

DMG Consulting

SEPTEMBER 25, 2023

The value of interaction Analytics is significant! Donna Fluss talks about the value and benefit associated with Interaction Analytics in the contact center. The post The value of interaction Analytics is significant! appeared first on DMG Consulting.

Contact Center 62

Contact Center 62

Doing CX Right

SEPTEMBER 25, 2023

Natalie Petouhoff, author and corporate business leader, and Stacy Sherman discuss the transformative impact of "Empathy In Action." You'll learn how empathy serves as a powerful catalyst, fueling growth, spurring innovation, cutting costs, and reshaping not just business strategies and culture but also influencing critical technology decisions. The post Empathy at Scale: Building Lasting Customer and Employee Relationships appeared first on Doing CX Right.

Innovation 52

Innovation CX Technology Technology 52

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

SurveySensum

SEPTEMBER 25, 2023

In today’s world video marketing is on fire! Businesses of all sizes are using videos to reach their target audience, build relationships with customers, and drive sales. But with so much video content out there, how can you make sure your videos stand out? The answer is simple: listen to your customers. Customer feedback is the key to creating video content that resonates with your audience and achieves your marketing goals.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

Zonka Feedback

SEPTEMBER 25, 2023

Enterprise survey software enables large businesses to make informed business decisions with detailed insights. It empowers frontline teams to C-suite leaders to understand, anticipate, and respond to the needs of a company while nurturing customer relationships.

Customer Relationship 52

Customer Relationship Customer Experience 52

MyCustomer Experience

SEPTEMBER 25, 2023

In the considerably less ‘connected’ days of the late 20th century, when shopping was broadly confined to visiting stores for a regular.

40

40

Intercom

SEPTEMBER 25, 2023

You satisfy your customers, but can you satisfy our curiosity? With Alex Sanchez, Customer Experience Lead at Fintual. Please tell us a little bit about your company and what you do there. I am a Customer Experience Lead at Fintual. We offer people the chance to save and invest in a simple way. Which celebrity would be really great at your job, and why?

Customer Service 59

Customer Service AI Customer Experience 59