Mon.Mar 03, 2025

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One Journey to Rule Them All: What Frodo Can Teach Us About Customer Experience

ECXO

posts header on Linkedin and ECXO One Journey to Rule Them All: What Frodo Can Teach Us About Customer Experience Since I was a teenager, Ive been a huge fan of epic fantasy. Give me dragons, quests, wizards, and a battle for the fate of the world, and Im hooked. Naturally, The Lord of the Rings sits at the top of my fantasy favorites list. So, when it came time to continue my series on What CX lessons we can learn from movies, there was no way I could leave Frodo and his epic journey out of it.

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How to use customer satisfaction surveys to boost business

Callminer

Knowing how to create CSAT surveys that customers want to respond to is important, but knowing how to uncover insights and intelligence from those surveys is equally important. Read more in our blog.

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Unlock Customer Insights with Social Media Text Analytics

SurveySensum

Do you know what your customers are tweeting about? What kind of comments are they leaving online regarding your brand? If not, then you are missing out on A LOT of insights! But lets be honest – conversation online is very cluttered and unstructured and making sense of it is a challenge , well only if you are not implementing the right strategy the right way.

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Response Time: Vol. 41

Intercom

You satisfy your customers, but can you satisfy our curiosity? With Ehsan Rishat , Head of Customer Success at REsimpli. Please tell us a little bit about your company and what you do there. At REsimpli, were all about making life easier for real estate investors. We provide the tools they need to scale efficiently, close more deals, and focus on what really matters.

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Next-Gen Cloud Contact Centers For Dummies®

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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Leveraging Transferable Skills for a Career Change

Help Scout

There is always something that made a person great in Job A that could help make them great in Job B. Its just a matter of connecting the dots.

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What we learned from All Access: Voice of the Customer 2025

CX Network

Senior event producer Chloe Chappell covers the key takeaways from the two-day online webinar series

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Trump versus Consumer Protection

CX Network

Consumer protection and customer experience are taking hits in the second Trump administration in the US