PeopleMetrics

FEBRUARY 4, 2025

When I first wrote Listen or Die , I outlined how organizations typically fall into one of three VoC phases: Building, Growth, or Optimization. No matter where you start, the goal remains the samecreating a VoC program that delivers actionable insights, improves customer experience, and drives business results. That hasnt changed. But what has changed is how AI is starting to reshape VoC, especially in the later phases, making it easier to scale, analyze customer feedback, and identify actions t

VOC 62

VOC AI Text Analytics Touchpoint 62

Lightico

FEBRUARY 4, 2025

Auto finance has long been a realm where speed, accuracy, and compliance collide with complexity. From verifying borrower information to ensuring regulatory alignment , the industry grapples with processes that can be cumbersome and time-consuming. If you are following auto finance news you’ve probably seen that artificial intelligence (AI) continues to evolve, and we are witnessing the emergence of Agentic AI in Auto Finance a powerful iteration of AI that transcends mere content generati

Finance 52

Finance AI Compliance Machine Learning 52

SurveySensum

FEBRUARY 4, 2025

Do you know that 87% of folks support banning the sale of their personal information to third parties without their consent? In fact, 86% support requiring companies to minimize the types of user data they collect. With data privacy and customer trust taking the front seat, choosing top GDPR-compliant survey platforms has become more than nice to have.

Compliance 52

Compliance Start-ups Healthcare AI 52

Experience Investigators

FEBRUARY 4, 2025

What if your commoditized product could command premium pricing and cultivate a loyal customer community? That’s exactly what we explore in this episode, as we unlock the secrets of customer experience (CX) as a transformative strategy, even for products as seemingly interchangeable as sugar and coffee beans. We highlight the pivotal role of CX in brand differentiation and perceived value enhancement.

Customer Experience 52

Customer Experience Actionable Insights CX Customer Loyalty 52

Advertisement

With IT budgets projected to grow 9.8% in 2025, leaders must invest wisely—not just cut blindly. This whitepaper introduces The Future-Proof IT Cost Optimization Model, a framework to reduce costs while maintaining service quality. Learn how Cloud Efficiency, AI-Powered Workforce Automation, Vendor Optimization, Cybersecurity Resilience, and Unified Communications can drive savings and improve efficiency.

AI

Help Scout

FEBRUARY 4, 2025

2025 marks 14 years in business for Help Scout, and we recently made the most radical decision in our history: Help Scout no longer charges per seat.

59

59

CX Network

FEBRUARY 4, 2025

Learn about AI in CX trends that will carry organizations into a new era of customer service in the next year and beyond.

AI 59

AI CX Customer Service 59