ECXO

MARCH 4, 2024

At the European Customer Experience Organization (ECXO) , we firmly believe that International Women’s Day on March 8th is significant and essential for acknowledging and celebrating the invaluable contributions of women across all spheres of life. ECXO celebrates the International Women’s Day on March 8th come and join us: [link] We are launching a yearly recognition program to honor outstanding women making significant contributions globally and are connected, in one way or another

CX 156

CX Innovation Customer Experience 156

Adrian Swinscoe

MARCH 4, 2024

This is a guest post by Caroline Gleeson, CEO at Occupop. During the Great Resignation, which saw employees voluntarily leaving their jobs en masse, recent statistics […] The post IWD 2024: How Can Businesses Help Women Feel More Supported and Engaged at Work? first appeared on Adrian Swinscoe.

162

162

Customer Think

MARCH 4, 2024

In recent years, the landscape of business-to-business (B2B) technology has undergone a significant transformation. Traditional models of selling software and services have given way to subscription-based models, where customers pay on a recurring basis for access to products and ongoing support.

B2B 72

B2B Technology Technology 72

The DiJulius Group

MARCH 4, 2024

The post Retail Strategy: Experience, Experience, Experience appeared first on The DiJulius Group.

Retail 88

Retail Customer Experience 88

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

Customer Think

MARCH 4, 2024

Employee engagement and customer satisfaction are intrinsically linked to the success of any business. Engaged employees who are motivated, committed, and dedicated play a crucial role in creating positive experiences for customers.

Customer Satisfaction 69

Customer Satisfaction 69

Zendesk

MARCH 4, 2024

In this episode of Sit Down Startup, get to know Donald Muir, the creator and driving force behind Arc , a digital bank crafted for the tech-savvy crowd. Muir, along with his co-founders Nick Lombardo and Raven Jiang, started Arc while they were attending Stanford Business School. Within two years of launching their business, the tech landscape was shaken when Silicon Valley Bank collapsed.

Engineering 52

Engineering Start-ups Sales Customer Expectations 52

Doing CX Right

MARCH 4, 2024

Learn proven strategies to boost your workforce confidence and customer success by leveraging the power of AI simulation. Read Stacy Sherman's new article now. The post Cultivating Confident Customer Service Teams with AI Simulation appeared first on Doing CX Right.

AI 52

AI Customer Service CX Contact Center 52

Customer Think

MARCH 4, 2024

Imagine your representatives shipping the wrong package or mishandling a customer complaint. These common mistakes can happen within every organization, yet their repercussions are detrimental to customer loyalty and lifetime value.

Customer Loyalty 59

Customer Loyalty 59

Intercom

MARCH 4, 2024

The impossible is now possible, or at least imaginable, with AI. That’s what we regularly tell the leaders of the customer service teams using Intercom. For example, last year at Intercom we were aiming for an 8% resolution rate for our chatbots, and thought that it was a solid goal. Now our new target is 40% – a fivefold increase in a year! Before, we would scarcely have believed that was achievable.

Customer Service 52

Customer Service AI 52

SurveySensum

MARCH 4, 2024

Your company is going under a management shift. The leadership is implementing various changes, from adjusting team structures to redefining reporting lines. Recognizing its potential impact on your employee experience and productivity, they decide to launch an employee feedback survey, urging open and honest communication. However, a sense of apprehension lingered amongst the team fearing potential repercussions or bias.

Start-ups 52

Start-ups Gaming Structured Data Construction 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

VOC

Customer Think

MARCH 4, 2024

What’s in your pipeline? Are the opportunities made of gold bullions or lumps of coal? Or both? This week, my team had two reactions to a client’s pipeline report. We looked at the sheer amount of data and said, “Wow, that’s a lot of information!

Sales 53

Sales 53

Intercom

MARCH 4, 2024

You satisfy your customers, but can you satisfy our curiosity? With Crystal Stephens, Head of Customer Experience at Atlas. Please tell us a little bit about your company and what you do there. Atlas is an innovative payroll credit card company that opens up access to credit for a wide range of individuals. We uniquely integrate the benefits of traditional banking with the flexibility and rewards of a credit card.

Touchpoint 52

Touchpoint AI Customer Service Innovation 52

Customer Think

MARCH 4, 2024

Podcast Today’s interview is with Michael Hinshaw, the founder and president of customer experience consultancy McorpCX.

CX 45

CX Customer Experience 45