Callminer
OCTOBER 19, 2023
This blog explores why you shouldn’t rely solely on LLMs to unveil insights in customer conversations, and offers other AI techniques that deliver conversation intelligence advantages.
NGDATA
OCTOBER 19, 2023
Say goodbye to manual data analysis and complicated spreadsheets – artificial intelligence (AI) is here to help us work smarter! We can breathe a sigh of relief in the customer experience (CX) space, as evolving customer expectations, complex data sets, and stretched resources mean there’s a need for intelligent, agile solutions. There’s real value in using a CDP with AI-driven functionalities.
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Beyond Philosophy
OCTOBER 19, 2023
I want to let you into a little secret. I’ve learned to ask customers a question over the years. Ready to know what it is? Has anything changed since the last time I spoke to you? This question is a good one. Customers change their minds on many occasions. If you think they are still where they were two weeks ago, when you last spoke, you might be surprised that things have changed.
Fonolo
OCTOBER 19, 2023
If you’re in the contact center industry, 80/20 service levels are likely nothing new. You may have used 80/20 service levels in your operations! You may have wondered where those SLAs came from and if they are right for your business. Those are good questions! Contact center managers know that SLAs are essential for defining and measuring success for their businesses.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
Customer Think
OCTOBER 19, 2023
Customer centricity is no longer a strategic advantage; it’s table stakes. Yet, a truly sustainable, effective customer-centric culture needs one key characteristic: it starts at the top. Undoubtedly, sales, marketing and customer support serve as key touchpoints, sounding boards, and educators for customers, carrying the torch of a customer-focused organizational ethos.
Provide Support
OCTOBER 19, 2023
Affiliate marketing is a great low-cost way to earn money without any investments and risk. Lots of online content creators partner with businesses, promote them and in return earn commission for each sale.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Zendesk
OCTOBER 19, 2023
As businesses rush to tap generative AI’s vast potential to transform the customer experience, analysts watching this modern-day gold rush have responded with both optimism and caution. For every new business opportunity unveiled by AI comes very real concerns about a host of issues: data privacy and security, transparency about decision-making, and of course, job security.
Customer Think
OCTOBER 19, 2023
Whenever we are presented with a question that we don’t have the answer to or a situation that is unfamiliar to us, we seek help. Historically, […] The post The stakes are set to get higher in onsite search experience first appeared on Adrian Swinscoe.
Intercom
OCTOBER 19, 2023
From technological revolutions and rising customer expectations to the intricacies of change management – in today’s fast-paced world, support teams face plenty of challenges. And when stakes are this high, leadership enablement isn’t just an advantage – it’s a necessity. Ah, the age-old notion of the natural-born leader – a mythical creature that got its powers bestowed upon them at birth, gifted with unwavering charisma, intelligence, decisiveness, and a commanding presence that was immediatel
Zendesk
OCTOBER 19, 2023
Meet Derek Smart businesses are integrating AI-powered bots into their customer experience platforms to provide exceptional service across all channels. The rest of them are using technology like Derek, and they desperately need help. Meet MEBO Innovative companies want AI that empowers support agents to be more productive. What they don’t want is MEBO—AI that doesn’t know how to be helpful.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
MyCustomer Experience
OCTOBER 19, 2023
I want to let you into a little secret. I've learned to ask customers a question over the years. Ready to know what it is? Has anything.
Zendesk
OCTOBER 19, 2023
What is a service desk chatbot? A service desk chatbot can provide 24/7 support to employees and customers, quickly answering various queries, from internal IT requests to customer questions. Additionally, bots can help live agents by gathering important information related to the customer’s issue upfront, saving agents time and boosting their productivity.
Zonka Feedback
OCTOBER 19, 2023
In a world where business success is primarily associated with excellent customer experiences, the term voice of the customer isn't new anymore. The voice of the customer helps businesses meet customer demands and stay competitive in the market. It empowers them to deliver products and services that people want to buy while also creating experiences that retain existing customers and attract new ones.
SurveySensum
OCTOBER 19, 2023
You are the smartphone company’s project head. Your new phone, with great features, a sleek look, and a high-quality camera, didn’t sell well after the launch. And even the customers started showing dissatisfaction. So, to address this crisis, you decided to conduct a product survey, with the help of an efficient product feedback platform, to understand your customers’ experiences and reasons for declining sales and dissatisfaction with your smartphone.
Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Hodusoft
OCTOBER 19, 2023
10 Effective Ways to Reduce Costs in Your BPO Contact Center Business Process Outsourcing (BPO) contact centers play a vital role in today’s modern businesses. They help manage customer interactions by serving as the initial point of contact. BPOs offer a comprehensive range of services, including but not limited to customer support and sales. As per a report , the customer care BPO market is estimated to rise from US$22,598.82 million in 2022 to US$34, 570.73 million by 2028; it is likely to re
Customer Think
OCTOBER 19, 2023
New solution provides a seamless way to collect product data from suppliers at scale
SugarCRM
OCTOBER 19, 2023
Paytime is a US-based company that has been providing Payroll, HR and Time & Labor Management solutions to businesses for over 30 years. J.D Mulliken , Chief Information Officer of Paytime, and his partner Chris Raffle , co-founder of Upsert, teamed up to revolutionize how their company manages customer interactions. Although the company mainly offers services and products to large enterprises, the focus falls on giving each interaction with customers and prospects a personal touch and a mor
Customer Think
OCTOBER 19, 2023
In the last few years, inflation has had a significant impact on businesses, making pricing particularly challenging. At the same time, the possibility of an economic downturn creates an opposing pressure and makes the prospect of maintaining profitability and growth even more elusive. Businesses are faced with difficult choices, compounded by resistance of increasing prices.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
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