Adrian Swinscoe

OCTOBER 15, 2024

Today’s interview is with Boston Consulting Group Senior Partner Mark F. Abraham and Harvard Business School Senior Lecturer David C. Edelman. They join me today to […] The post The five promises of personalization – Interview with Mark Abraham and David Edelman first appeared on Adrian Swinscoe.

Artificial Intelligence 147

Artificial Intelligence Business Growth Customer Relationship Customer Retention 147

Experience Investigators

OCTOBER 15, 2024

Ever felt like you’re juggling too many priorities and not making the impact you desire? Discover how small teams can master the art of prioritizing impact within the customer experience realm. In this episode, Jeannie Walters guides you through strategies to define clear organizational outcomes and align your efforts with those critical goals.

CX 52

CX Customer Experience 52

SurveySensum

OCTOBER 15, 2024

What are open-ended or closed-ended questions? How to differentiate between them? When to use each of them in your survey? You must have wondered about these while designing your survey or questionnaire. Understanding their difference and use cases will only help you create an effective survey design and gather relevant data for analysis. So, let’s answer these questions and understand the key differences between open ended vs closed ended questions.

Structured Data 52

Structured Data Start-ups Net Promoter Score Customer Satisfaction 52

CX Network

OCTOBER 15, 2024

Share your experiences with CX Network and help our wider community understand what's happening and what the future of CX is likely to hold

CX 59

CX 59

Advertisement

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Contact Center

Gainsight

OCTOBER 15, 2024

For the past decade, Customer Success (CS) has been defined by a straightforward mission: guide customers to achieve their desired outcomes with your product or service. While this goal remains steadfast, the landscape of Customer Success is shifting dramatically. With the advancement of Gen AI for CS , we’re entering a transformative era, where Customer Success is evolving into something far more dynamic and impactful.

AI 52

AI Actionable Insights Sports Innovation 52

Service Quality Institute

OCTOBER 15, 2024

In a recent study from Intelligent.com , “After experiencing a raft of problems with young new hires, one in six bosses say they’re hesitant to hire college grads again. Meanwhile, one in seven bosses have admitted that they may avoid hiring them altogether next year. Three-quarters of the companies surveyed said some or all of their recent graduate hires were unsatisfactory in some way.

Education 52

Education Manufacturing Healthcare Retail 52

SugarCRM

OCTOBER 15, 2024

All companies have one ultimate goal: to serve the customer. While the road to satisfied customers is straightforward for many industries, those in manufacturing face a series of challenges. Although we are a few years removed from the original 2020 market chaos, many manufacturers are still dealing with the ripple effect those supply chain disruptions had.

CRM 26

CRM Manufacturing Social Media Invoicing 26

C3Centricity

OCTOBER 15, 2024

Executives and business owners of mid-sized CPG companies face a unique set of challenges that differ from those of startups or larger enterprises. These challenges stem from the need to balance growth, operations, and innovation while competing with both larger firms and more agile startups. Here are the top ten challenges mid-sized consumer goods companies face, real-world examples of businesses that have successfully overcome these obstacles, and expanded solutions explaining how to implement

E-commerce 62

E-commerce Manufacturing Innovation Sales 62