CX Accelerator

MARCH 14, 2025

With changes in the CX world right now, definitive answers are hard to come by. What you CAN do is ask the right questions!

CX 182

CX 182

CX Network

MARCH 14, 2025

Discover how Sephora, Starbucks and KLM are setting the standards for seamless experience and how you can initiate an omnichannel transformation

Omnichannel 59

Omnichannel Customer Expectations 59

Execs In The Know

MARCH 14, 2025

Picture this: A longtime customer calls in, frustrated. Their last order didnt arrive on time, and theyre already bracing for a scripted apology or a frustrating game of Let me transfer you. But instead, something different happens. The agent theyre speaking to has an AI-powered assistant working behind the scenespulling up order history, analyzing past interactions, and even predicting the best resolution based on similar cases.

AI 66

AI CX Structured Data Innovation 66

PeopleMetrics

MARCH 14, 2025

To incentivize or not to incentivize? That's still the question, even in the AI-driven age. Incentives in customer surveys originate from traditional market research, where surveys are often lengthy, complex, and required substantial participant timethink about doctors answering detailed questionnaires about medications they prescribe. In such cases, incentives make sense because they're essential to getting busy professionals to provide meaningful insights.

AI 62

AI VOC Customer Survey Customer Feedback 62

Advertisement

With IT budgets projected to grow 9.8% in 2025, leaders must invest wisely—not just cut blindly. This whitepaper introduces The Future-Proof IT Cost Optimization Model, a framework to reduce costs while maintaining service quality. Learn how Cloud Efficiency, AI-Powered Workforce Automation, Vendor Optimization, Cybersecurity Resilience, and Unified Communications can drive savings and improve efficiency.

AI

The DiJulius Group

MARCH 14, 2025

The majority of young men have never asked a woman out on a date in person Gen Z has Telephobia The majority of young men have never asked a woman out on a date in person My favorite podcaster, Scott Galloway recently said, More than half of 18-24 males have never asked a woman. Read Full Article The post The Relationship-Disadvantaged Epidemic appeared first on The DiJulius Group.

Customer Experience 52

Customer Experience 52

Execs In The Know

MARCH 14, 2025

Era Ziroe , KeyBanks Senior Vice President of Client & Employee Experience, stepped onto the main stage to close out the first day of the Customer Response Summit (CRS) in Clearwater Beach, FL, with a fantastic keynote. She wasnt here to talk about theories, abstract KPIs, or overused platitudes about the future of banking. She was here to talk about something much more important: empathy-driven action.

CX 52

CX VOC Actionable Insights Innovation 52