Tue.Apr 22, 2025

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How AI is transforming customer experience

Callminer

AI has long been transforming how companies engage with their customers. Read this blog for 25 AI customer experience examples and the benefits.

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Think like a CFO

RateMyService

Turn CX into ROI: Learn 5 proven tactics to win CFO buy-in and fund your CX initiatives with confidence. Youve just finished your second cappuccino when your CFO storms into your office, spreadsheets in hand, with a sceptical eyebrowraised. Salma, youve been preaching time and time again that customer service is important. We all get it. What the board isnt going to get is why we need to spend so much on an AI chatbot.

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4 Ways to Use AI to Deliver Seamless Customer Experiences

Experience Investigators

Customers dont expect just great service they want every interaction to be easy, intuitive, and maybe even a little magical. As a customer experience change agent, you know fulfilling that expectation isnt always easy. Customer journeys span dozens of channels and touchpoints. Even with a CX Mission Statement and strategy, your time and resources are limited.

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What’s Blocking Better CX? Your Tech Stack Might Be to Blame

Execs In The Know

It doesnt take much to see when a systems broken. A customer gets bounced from channel to channel. A support agent wastes minutes, sometimes hours, digging through fragmented data. The resolution takes too long. The frustration lingers. The customer experience (CX) journey is supposed to be seamless, efficient, and human-centered. But far too often, legacy systems are standing in the way.

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From Curiosity to Competitive Edge: How Mid-Market CEOs Are Using AI to Scale Smarter

Speaker: Lee Andrews, Founder at LJA New Media & Tony Karrer, Founder and CTO at Aggregage

This session will walk you through how one CEO used generative AI, workflow automation, and sales personalization to transform an entire security company—then built the Zero to Strategy framework that other mid-market leaders are now using to unlock 3.5x ROI. As a business executive, you’ll learn how to assess AI opportunities in your business, drive adoption across teams, and overcome internal resource constraints—without hiring a single data scientist.

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[Experience Action Podcast] Keeping Up with Customer Expectations

Experience Investigators

Trust is key to managing customer expectations in todays fast-changing world. While perfection isnt possible, transparency isand customers deeply value honesty. When transparency is your default, disappointments become opportunities for connection. Take the supplement company that added flavoring to an unflavored product: instead of ignoring feedback, they addressed it openly, building stronger relationships.

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What We Learned at Revenue Unplugged: 6 Lessons About Driving Growth After the Sale

Gainsight

For years, revenue growth was fueled by net-new logo acquisitions. Fast-forward to the post-ZIRP (zero interest-rate policy) era, and that model is less sustainable. As Nick Mehta, CEO, Gainsight, said during Revenue Unplugged: You cant out-hunt the leaky bucket anymore. It’s about keeping and growing your existing customers. Buyers are cautious, especially in B2B.

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Culture Is Not a Deck of Slides

ECXO

Culture Is Not a Deck of Slides Embedding HX into the DNA of a Company Welcome Back to The HX Revolution [link] If youve been following along, you know weve been slowly dismantling the machinery of old-school business and replacing it with something much more alive. Much more human. If youre just joining us now, heres the recap: In Article 1 , we exposed why transformation fails without Human Experience at its core.

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Listen or Die with AI: The Complete Series

PeopleMetrics

Over the past 3 months, Ive been revisiting lessons from Listen or Die: 40 Lessons That Turn Customer Feedback into Gold through the lens of AI. Writing this series has been one of the most energizing projects of my career. Now, Ive collected all of the lessons into one blog. From NPS to VoC, AI has transformed how we look at and act on customer experience.

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