Customer Think
MARCH 3, 2024
The logistics industry, the backbone of global trade, is undergoing a significant transformation driven by artificial intelligence (AI). This powerful technology is reshaping every aspect of the supply chain, from optimizing routes to automating warehouses and predicting customer demands. The global logistics industry is a powerhouse, valued at over $238.
Doing CX Right
MARCH 3, 2024
Stacy Sherman and featured guest, Thom Singer, explain how to strengthen brand loyalty through superior customer service, in-person connections, and active listening. Listen to Doing CX Right podcast now. The post Cultivating Community and Conversations in Customer Service appeared first on Doing CX Right.
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Customer Think
MARCH 3, 2024
Today, AI-powered software is not just a buzzword; it is transforming everyday experiences beyond expectations. Imagine a scenario. You step into an office and find they anticipate and cater to all your needs. Further, they streamline your tasks automatically, paving the way for your growth on priority.
Customer Think
MARCH 3, 2024
The concept of subscription models are already quite popular in the SaaS B2B market. Thanks to the emergence of Cloud solutions that make software products available to the business on a subscription basis. Subscription models have had its impact on the consumer markets as well as on the B2B and enterprise-level business environments.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
Customer Think
MARCH 3, 2024
The key to ensuring lasting relationships with your customers is keeping them engaged throughout different phases of their journey. Customer engagement fuels your growth and makes it possible for you to acknowledge higher retention rates. Your competitors are always eying your customers.
Customer Think
MARCH 3, 2024
Hello! In today’s highly competitive business environment, effective lead distribution maximizes sales and ensures a constant stream of prospective clients. This article will explore the key elements of lead distribution and provide insights on developing a plan to boost your sales.
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