Customer Think

JULY 7, 2024

I’ve written about silos and their impact on the employee experience and the customer experience countless times. Silos can be a challenge for any organization, but I always like to remind everyone: “Silos are more of a mentality than a physical thing.

Customer Experience 64

Customer Experience Technology Technology 64

SixteenVentures

JULY 7, 2024

Maybe you need to not acquire those customers. I know—that might sound counterintuitive in a world where we’re often told that more customers equal more success. But the reality is, chasing every potential customer can be a costly mistake that hinders your growth, drains your resources, and even damages your brand reputation. Think about it: […] The post Good Fit vs.

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Customer Think

JULY 7, 2024

In the ever-evolving landscape of project management, staying updated with the latest trends is crucial for success. While many project managers are aware of common methodologies like Agile and Scrum, there are several emerging trends that are reshaping the field.

Technology 59

Technology Technology 59

Execs In The Know

JULY 7, 2024

In today’s fast-paced digital age, setting new CX standards for customer interactions is no longer a luxury—it’s a necessity. Customers expect nothing less than extraordinary. They crave interactions that are personal, seamless, and empathetic. To thrive, businesses are getting serious about service excellence in CX, next-gen personalization, and automation.

CX 52

CX Artificial Intelligence Machine Learning AI 52

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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