Customer Think

JANUARY 6, 2024

Keeping your customers satisfied is the key to growing your business and generating more revenue. When your customers are satisfied, they are likely to bring in more prospects to fuel your sales funnel. However, keeping your customers happy is easier said than done, as even established businesses struggle with this challenge from time to time.

Sales 72

Sales Customer Loyalty 72

Customer Think

JANUARY 6, 2024

As we launch into a new year, it’s a great time to think about what needs to get done in the next 364 days (it’s a leap year – and you can start today!) to ensure you achieve the business outcomes you desire.

Customer Experience 64

Customer Experience 64

Customer Think

JANUARY 6, 2024

Welcome to 2024! I expect this will be a transformative year in martech. The Martech for 2024 report we published last month (video presentation) covered several of the major trends underway, such as aggregation and composability in stacks — especially in the data layer with cloud data warehouses, lakehouses, and lakes.

Technology 59

Technology Technology 59

Customer Think

JANUARY 6, 2024

The fashion landscape is undergoing a seismic shift as we advance through the 2020s, with new consumer habits, tech progressions, and sustainability being key drivers of change. For emergent fashion labels in 2024, the ability to anticipate and adapt to these shifts isn’t just beneficial—it’s imperative.

Technology 59

Technology Technology 59

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

Customer Think

JANUARY 6, 2024

Did you know that most SaaS apps lose as many as 95% of their new customers within the first 90 days? As insane as it may sound, that’s quite a lot of money left on the table!

Customer Loyalty 49

Customer Loyalty Technology Technology Customer Experience 49

Customer Think

JANUARY 6, 2024

You’ve got to have a goal!” said the person talking at me. They weren’t talking with me, or to me. They were talking at me. Their words deflecting off my mind like tiny balls of icy hail pinging off a bitumen road. “Say’s who?” I remember thinking to myself.

Sales 45

Sales 45

Customer Think

JANUARY 6, 2024

As a technology leader, you are certainly made to take tough decisions, as a part of your job. And, not to miss the toughest of all – facing the board of members, proving the ROIs across IT budgets spent! It’s that time of the year again!

Technology 45

Technology Technology 45