Bill Quiseng

MAY 13, 2024

Your brand is not a result of your marketing actions. Your brand is the result of customers’ perceptions of your customer service actions. On social media, customers are talking about you whether you like it or not know it or not. World-class or no class. And if they’re not talking world-class or no class, they’re simply not talking about it all. So, when it comes to your customers and customer service, don’t be just good.

Social Media 148

Social Media Customer Service CX Customer Loyalty 148

Adrian Swinscoe

MAY 13, 2024

This is a guest post by David Banaghan who is the Interim CEO at Occupop. When it comes to a productive business, happy and healthy […] The post Could introducing Mental Health Days help your business support employee wellbeing? first appeared on Adrian Swinscoe.

147

147

Customer Think

MAY 13, 2024

These days, everybody in business is talking about AI. We’re inundated with research and data about the percentages of people who report this or that about it, especially as it has begun to be employed in customer service use cases.

AI 81

AI Customer Service Technology Technology 81

Customer Think

MAY 13, 2024

Gap recently made headlines with its sudden closure of the brand’s physical stores and ecommerce site in Spain, about three years after expanding into the market.

Technology 72

Technology Technology 72

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

Customer Think

MAY 13, 2024

A Master Class: Unlocking The Psychology of Customer Experience Listen to the podcast: This issue is the first in an eight-part series to explore customer behavior and the psychology driving it. Each part will explore the various psychological aspects of Customer Experiences to clarify what they are and provide practical advice about using them.

Customer Experience 69

Customer Experience Customer Loyalty 69

Customer Think

MAY 13, 2024

Back in February, I mentioned that CDP Institute had published a Composable CDP Self-Assessment Tool that asks people what gaps they must fill to convert their current systems into the functional equivalent of a CDP. I recently checked how many responses we’ve received, and was disappointed that there were just fourteen.

Technology 69

Technology Technology 69

Customer Think

MAY 13, 2024

Customer experience is currently undergoing a massive phase of transformation. Just a quick scan through your favorite news site will bring up stories of brands across all verticals grappling with how to transform their businesses through AI and automation — without inadvertently angering or frustrating their customers.

AI 64

AI CX Customer Experience Technology 64

Customer Think

MAY 13, 2024

Banking and financial services is a complex business. Service providers need to offer great products with competitive rates and all within the rules enforced by industry regulators. Compliance is not an option.

Compliance 64

Compliance Customer Service Business Services Customer Experience 64

Customer Think

MAY 13, 2024

Loyalty program designers, there’s a big difference between promising your members the world and delivering a world experience. The trick is delivering the world experience as they know it – and walking in their shoes. Nearly half of the U.S.

Customer Loyalty 49

Customer Loyalty 49