Adrian Swinscoe
MAY 13, 2024
This is a guest post by David Banaghan who is the Interim CEO at Occupop. When it comes to a productive business, happy and healthy […] The post Could introducing Mental Health Days help your business support employee wellbeing? first appeared on Adrian Swinscoe.
Bill Quiseng
MAY 13, 2024
Your brand is not a result of your marketing actions. Your brand is the result of customers’ perceptions of your customer service actions. On social media, customers are talking about you whether you like it or not know it or not. World-class or no class. And if they’re not talking world-class or no class, they’re simply not talking about it all. So, when it comes to your customers and customer service, don’t be just good.
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Customer Think
MAY 13, 2024
These days, everybody in business is talking about AI. We’re inundated with research and data about the percentages of people who report this or that about it, especially as it has begun to be employed in customer service use cases.
Customer Think
MAY 13, 2024
A Master Class: Unlocking The Psychology of Customer Experience Listen to the podcast: This issue is the first in an eight-part series to explore customer behavior and the psychology driving it. Each part will explore the various psychological aspects of Customer Experiences to clarify what they are and provide practical advice about using them.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
Customer Think
MAY 13, 2024
Back in February, I mentioned that CDP Institute had published a Composable CDP Self-Assessment Tool that asks people what gaps they must fill to convert their current systems into the functional equivalent of a CDP. I recently checked how many responses we’ve received, and was disappointed that there were just fourteen.
Customer Think
MAY 13, 2024
Gap recently made headlines with its sudden closure of the brand’s physical stores and ecommerce site in Spain, about three years after expanding into the market.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
MAY 13, 2024
Customer experience is currently undergoing a massive phase of transformation. Just a quick scan through your favorite news site will bring up stories of brands across all verticals grappling with how to transform their businesses through AI and automation — without inadvertently angering or frustrating their customers.
Customer Think
MAY 13, 2024
Banking and financial services is a complex business. Service providers need to offer great products with competitive rates and all within the rules enforced by industry regulators. Compliance is not an option.
Customer Think
MAY 13, 2024
Loyalty program designers, there’s a big difference between promising your members the world and delivering a world experience. The trick is delivering the world experience as they know it – and walking in their shoes. Nearly half of the U.S.
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