Customer Think
JUNE 20, 2024
OpenAI´s launch of GPT-4o marks a significant leap forward in LLMs (large language models) in regard to combining the capabilities of text, audio, and visual data processing. This comprehensive AI model promises to transform customer service.
Intercom
JUNE 20, 2024
The latest breakthroughs in AI are already profoundly changing customer service. But what does it take to build systems that can truly leverage it? This is what we’re exploring in Off Script, our new series of candid conversations with Intercom leaders about the extraordinary technological shift being driven by artificial intelligence. People have been trying to develop computer systems capable of understanding natural language for decades.
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Beyond Philosophy
JUNE 20, 2024
Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Surge pricing is a form of dynamic pricing. However, sometimes customers don’t see it this way. Depending on your perspective, surge pricing can feel like price discrimination. Surge Pricing takes advantage of peak demand.
Customer Think
JUNE 20, 2024
Source: BenBella Books Successful marketing is the result of many distinct, but interdependent, decisions and actions. Marketers must understand the structure of markets and recognize that most are composed of multiple segments that differ in important ways.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Help Scout
JUNE 20, 2024
Discover the top 11 help desk ticketing systems for 2024. Find the perfect solution to streamline your workflow, enhance collaboration, and boost customer satisfaction.
Customer Think
JUNE 20, 2024
Take a guess at filling in the blank here: _ is to AI Agents as Data is to AI Models The answer, as you likely surmised from my headline, is APIs.
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