Customer Think
AUGUST 29, 2024
2024 survey results show that many retailers already use or are actively working toward adopting AI-powered tools. The data reveals that one-third are assessing or piloting AI initiatives. However, larger retailers are outpacing smaller businesses, with two-thirds reporting AI adoption (55 percent higher than the industry adoption rate).
Beyond Philosophy
AUGUST 29, 2024
Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: It might seem counterintuitive to your bottom line and the concept of customer-centricity, but the fact is that sometimes you have customers that you should fire. I get it. It runs against the conventional wisdom.
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Customer Think
AUGUST 29, 2024
The world of digital marketing is constantly evolving, with new trends and technologies emerging each year. To stay competitive, businesses need to be aware of new changes and adapt their strategies accordingly. As we move into 2024, several key trends are set to shape the future of digital marketing.
Zonka Feedback
AUGUST 29, 2024
Discover Zonka Feedback 3.0, featuring AI-powered sentiment analysis, insights, and advanced feedback loop management to revolutionize your customer experience strategy.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Customer Think
AUGUST 29, 2024
When it comes to marketing, connecting with customers on a deeper, more meaningful level is essential for driving sales and fostering loyalty. One of the most effective ways to achieve this is through the application of emotional intelligence (EI) in marketing.
Zonka Feedback
AUGUST 29, 2024
Imagine this: Apple launches the iPhone 16, and instead of the usual buzz of excitement, the support lines are jammed. Users are frustrated, struggling with a new camera feature that isn’t as intuitive as they hoped. Social media erupts with complaints, and Apple’s reputation takes a hit. All this could have been avoided with a well-prepared knowledge base, refined through user feedback.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Hodusoft
AUGUST 29, 2024
The Current State of AI in BPO Contact Centers Do you know Artificial Intelligence (AI) is currently the hottest trend in various industries? The market for AI is growing steadily with no signs of slowing down. Just like any other industry, BPO (Business Process Outsourcing) contact centers are swiftly adapting and integrating advanced technologies like contact center software and AI to enhance customer experience and operational efficiency.
Customer Think
AUGUST 29, 2024
Clamshell container or plastic? U.S. consumers might gripe about rising food prices, but when it comes to tonight’s meal, many opt to shell out more for a restaurant than the supermarket. We’re talking a significant number of clams, too. U.S. Consumer Price Index (CPI) figures show overall food prices rose by 2.
InteractionMetrics
AUGUST 29, 2024
Your customer feedback dashboard is a powerful tool when used strategically. But dashboards are easy to underutilize and under-impress. Here’s our quick guide to getting the most out of your customer feedback dashboard. Customer Feedback Dashboards: Strengths & Limitations No doubt dashboards will make your business life easier but they do have some strengths and limitations worth considering.
Customer Think
AUGUST 29, 2024
Its only a couple of weeks away from CRM conference season – Oracle’s Cloud World is in Las Vegas from September 9-12; Salesforce’s Dreamforce is in San Francisco from September 17-19; Hubspot’s Inbound is in Boston from September 18-20 to name a few.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.
Customer Think
AUGUST 29, 2024
The trend towards Usage-Based Pricing (UBP) is gaining momentum among SaaS companies. According to OpenView Venture Partner’s 2023 State of Usage-Based Pricing Report, 61% of providers were actively making the shift last year. UBP offers appealing flexibility and exact billing for customers, charging them only for what they use.
Customer Think
AUGUST 29, 2024
The Biden-Harris administration, which has prioritized CX improvements in federal agencies since as early as December 2021, has now set its sights on the private sector. The “Time Is Money” initiative, launched just last week, represents a notable expansion in efforts to address subpar corporate CX practices.
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