CX Network

SEPTEMBER 3, 2024

Discover the five considerations CX professionals must focus on to effectively navigate the complexities of AI procurement and ensure AI is trustworthy

AI 109

AI CX 109

The DiJulius Group

SEPTEMBER 3, 2024

Today’s illiterate are those who are unable to make connections with others This blog will answer the following four questions: What are soft skills, and should we call them? Which service aptitude skills are most important for customer-facing employees to deliver an expectational customer experience? Which of the nine service aptitude skills can improve.

Customer Service 98

Customer Service Customer Experience 98

Customer Think

SEPTEMBER 3, 2024

I originally wrote today’s post for Sprinklr. It appeared on their site on March 21, 2024. Customers’ expectations have evolved over time, so much so that they want brands to know them better than they know themselves, including anticipating and addressing their needs and issues even before they arise. Seems crazy, right?! It’s not.

Customer Service 78

Customer Service Customer Expectations Customer Loyalty 78

C3Centricity

SEPTEMBER 3, 2024

Have you made changes to drive your business growth using customer-centric strategies that are based on current trends? Don’t know which ones are most relevant? Then read on for a description of each and ideas on actions you can take to reap significant benefits in your growth and profitability. Introduction The landscape of customer-centricity continues to evolve rapidly as we move into the second half of 2024.

Artificial Intelligence 77

Artificial Intelligence Predictive Analytics Customer Feedback AI 77

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Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this eBook, we give an introduction to how customer service leaders are using AI to improve their customer experience.

Customer Service

Customer Think

SEPTEMBER 3, 2024

A customer-centric mission statement is a fundamental component for driving success in any organisation wanting to grow more profitably. It provides a clear direction and purpose, uniting the company towards shared objectives and fostering a sense of belonging.

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Customer Satisfaction Customer Experience 75

SurveySensum

SEPTEMBER 3, 2024

NPS scores provide businesses with an overall picture of customer loyalty and satisfaction. However, this CX metric doesn’t explain the “why” behind why customers feel the way they do. And this “why” is derived from the NPS drivers analysis. These NPS drivers not only help you improve your NPS score but aids you in prioritizing efforts in the areas that matter most to your customers.

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NPS Net Promoter Score E-commerce Actionable Insights 52

Help Scout

SEPTEMBER 3, 2024

Learn how to improve your customer support efficiency and elevate customer experience with the help of AI.

AI 45

AI Customer Experience 45

Customer Think

SEPTEMBER 3, 2024

In a marketplace crowded with competitors, creating a strong brand identity is essential for your startup’s success. However, building a brand identity isn’t just about having a catchy name or an attractive logo—it’s about crafting a cohesive, strategic identity that resonates with your audience and distinguishes your startup from the rest.

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SugarCRM

SEPTEMBER 3, 2024

In today’s fast-paced world, it’s easy to get swept up in the latest technology, especially in sales. However, while tech is undeniably transforming how we do business, traditional sales skills remain the cornerstone of success. The ability to engage meaningfully with customers, respond promptly, and navigate complex decision-making processes is as vital today as ever.

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Sales Social Media CRM Customer Acquisition 43

Customer Think

SEPTEMBER 3, 2024

Having a customer-friendly Point of Sale (POS) system for your business is crucial. However you handle your transaction, every part of the process that involves the customer needs to be easy for them, smooth, and fast. Unfortunately, traditional POS systems leave much to be desired in terms of usability for both customers and employees.

Sales 59

Sales Technology Technology 59

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Retail

eglobalis

SEPTEMBER 3, 2024

What do you want from your VoC platform? I am often asked ‘what is the best Voice of the Customer (VoC) platform?’ or ‘do you recommend platform X?’. My answer is always the same – it depends on your needs. I am keen that CX Practitioners see themselves as customers when buying and using a VoC platform. Most of all I would like you to understand your needs and engage with the right vendors.

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VOC CX Voice of the Customer Text Analytics 249

Customer Think

SEPTEMBER 3, 2024

Improving the ecommerce customer experience has been a critical goal since 2020, when companies pivoted to digital channels and started investing heavily in technologies to make online shopping easier. In 2023, close to three quarters of companies increased their CX spending, but U.S.

CX 40

CX Technology Technology Customer Experience 40