eglobalis
SEPTEMBER 3, 2024
What do you want from your VoC platform? I am often asked ‘what is the best Voice of the Customer (VoC) platform?’ or ‘do you recommend platform X?’. My answer is always the same – it depends on your needs. I am keen that CX Practitioners see themselves as customers when buying and using a VoC platform. Most of all I would like you to understand your needs and engage with the right vendors.
Retently
SEPTEMBER 3, 2024
Table of Contents Key Takeaways Capturing Key Insights: How We Use Retently Across Customer Lifecycle Stages Crafting the Perfect Survey: Retently’s Approach and Tips for Success Integrations: Streamlining Processes and Data Flows Tracking CX Trends: Unlocking Insights Across Customer Segments Turning Feedback into Success With Retently At Retently, we don’t just talk about the power of customer feedback—we live it.
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CX Network
SEPTEMBER 3, 2024
Discover the five considerations CX professionals must focus on to effectively navigate the complexities of AI procurement and ensure AI is trustworthy
The DiJulius Group
SEPTEMBER 3, 2024
Today’s illiterate are those who are unable to make connections with others This blog will answer the following four questions: What are soft skills, and should we call them? Which service aptitude skills are most important for customer-facing employees to deliver an expectational customer experience? Which of the nine service aptitude skills can improve.
Speaker: Joe Wroblewski, Sales Engineer Manager
Automating time-consuming manual tasks can save your firm hundreds of hours–and thousands of dollars. But it can also have longer-lasting benefits, like helping you attract and retain the next generation of CPAs, and we don’t need to tell you how important that is amid the current generational staffing crisis in the tax and accounting profession. You'll want to save your seat for this new webinar with industry expert Joe Wroblewski, where we'll explore how to: Maximize ROI with Cost-Effective Te
Customer Think
SEPTEMBER 3, 2024
I originally wrote today’s post for Sprinklr. It appeared on their site on March 21, 2024. Customers’ expectations have evolved over time, so much so that they want brands to know them better than they know themselves, including anticipating and addressing their needs and issues even before they arise. Seems crazy, right?! It’s not.
C3Centricity
SEPTEMBER 3, 2024
Have you made changes to drive your business growth using customer-centric strategies that are based on current trends? Don’t know which ones are most relevant? Then read on for a description of each and ideas on actions you can take to reap significant benefits in your growth and profitability. Introduction The landscape of customer-centricity continues to evolve rapidly as we move into the second half of 2024.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
SurveySensum
SEPTEMBER 3, 2024
NPS scores provide businesses with an overall picture of customer loyalty and satisfaction. However, this CX metric doesn’t explain the “why” behind why customers feel the way they do. And this “why” is derived from the NPS drivers analysis. These NPS drivers not only help you improve your NPS score but aids you in prioritizing efforts in the areas that matter most to your customers.
Customer Think
SEPTEMBER 3, 2024
I love Seth Godin. I admire and respect him. I read his blog every day. And, by the way, he is just as nice in person as he is on screen. And his advice is usually 100% on point.
Help Scout
SEPTEMBER 3, 2024
Learn how to improve your customer support efficiency and elevate customer experience with the help of AI.
Customer Think
SEPTEMBER 3, 2024
In a marketplace crowded with competitors, creating a strong brand identity is essential for your startup’s success. However, building a brand identity isn’t just about having a catchy name or an attractive logo—it’s about crafting a cohesive, strategic identity that resonates with your audience and distinguishes your startup from the rest.
Speaker: Lee Andrews, Founder at LJA New Media & Tony Karrer, Founder and CTO at Aggregage
This session will walk you through how one CEO used generative AI, workflow automation, and sales personalization to transform an entire security company—then built the Zero to Strategy framework that other mid-market leaders are now using to unlock 3.5x ROI. As a business executive, you’ll learn how to assess AI opportunities in your business, drive adoption across teams, and overcome internal resource constraints—without hiring a single data scientist.
SugarCRM
SEPTEMBER 3, 2024
In today’s fast-paced world, it’s easy to get swept up in the latest technology, especially in sales. However, while tech is undeniably transforming how we do business, traditional sales skills remain the cornerstone of success. The ability to engage meaningfully with customers, respond promptly, and navigate complex decision-making processes is as vital today as ever.
Customer Think
SEPTEMBER 3, 2024
Having a customer-friendly Point of Sale (POS) system for your business is crucial. However you handle your transaction, every part of the process that involves the customer needs to be easy for them, smooth, and fast. Unfortunately, traditional POS systems leave much to be desired in terms of usability for both customers and employees.
Customer Think
SEPTEMBER 3, 2024
Improving the ecommerce customer experience has been a critical goal since 2020, when companies pivoted to digital channels and started investing heavily in technologies to make online shopping easier. In 2023, close to three quarters of companies increased their CX spending, but U.S.
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