Customer Think
SEPTEMBER 13, 2024
Believe it or not, the holiday season is upon us—and for retailers, it’s crunch time. With heightened competition and consumer expectations, there’s little room for error when it comes to planning your customer journey.
Beyond Philosophy
SEPTEMBER 13, 2024
Fair Warning: this episode regarding excuses was prompted by recent experiences with tradespeople during Colin’s kitchen renovation. No one likes excuses, least of all your customers. Lately, Colin has been hearing many amazing excuses about why something can or cannot be done in his kitchen project. It got him thinking about excuses and why people make them.
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Customer Think
SEPTEMBER 13, 2024
The average American is expected to purchase nearly four pieces of eyewear in 2024. To Warby Parker, those frames can build a lot of square footage. But should they be filling online baskets instead?
SurveySensum
SEPTEMBER 13, 2024
You’re about to launch a new product and need quick, actionable insights from your customers. But how can you gather this information in a way that’s EASY and QUICK for them to answer and STRAIGHTFORWARD for you to analyze? The answer lies in Multiple Choice Questions (MCQs) — a simple and efficient way to collect clear, actionable data. These surveys are the best for mobile users, which helps boost survey completion rates and ensures your data remains well-organized and ready for analysi
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Customer Think
SEPTEMBER 13, 2024
A customer advisory board (CAB) can provide an abundance of key industry knowledge and insight to the host organization. Collected during in-person meetings, interim conference calls and offline discussions with individual members, this intelligence has the potential to significantly alter the way your company does business moving forward.
Customer Think
SEPTEMBER 13, 2024
Innovative technology provides an AI-driven solution to mitigate distracting noise, enhancing speech on calls
Customer Think
SEPTEMBER 13, 2024
In a recent LinkedIn post, Tiffanie Boyd, Global Chief People Officer at McDonald’s stated: “At McDonald’s, we’ve built our people strategy on a simple but powerful idea: The employee experience fuels the customer experience.
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