ECXO

OCTOBER 7, 2024

The Thrilling Journey of a Customer Experience Leader: The 10+1 list I often get asked about my job as a Customer Experience (CX) leader and what I do on a daily basis. So, I wanted to share some of the main things I do in this role. You might be wondering what I mean by “10+1” – don’t worry, I’ll explain soon. But before I get into that, I want to talk about what it really means to be a Customer Experience (CX) leader.

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Customer Experience CX Innovation Customer Satisfaction 373

CX Network

OCTOBER 7, 2024

Find out what the biggest names in CX say is on the horizon for 2025

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CX 105

Execs In The Know

OCTOBER 7, 2024

In an industry where innovation feels constant , Amanda Wiltshire-Craine , Senior Vice President and Head of Global Customer Services at PayPal , brought refreshing insights on personalization and automation during her keynote at the Customer Response Summit (CRS) in Palm Springs. Her message was clear: CX leaders must create human-centric experiences through the integration of advanced technologies.

Artificial Intelligence 59

Artificial Intelligence ML Machine Learning AI 59

CX Network

OCTOBER 7, 2024

How to successfully navigate the top five challenges facing CX practitioners

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CX 104

Speaker: Becky Parisotto

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Retail

SurveySensum

OCTOBER 7, 2024

Mastering the 7 steps in conducting a survey research is key to gathering reliable insights. Whether you’re launching a product, analyzing customer satisfaction, or exploring market trends, surveys offer a direct way to understand your audience. Here are the steps to follow: Define Your Objective Identify Your Target Audience What to Ask and How? When and Where to Share the Survey?

Actionable Insights 52

Actionable Insights Social Media Start-ups Text Analytics 52

DMG Consulting

OCTOBER 7, 2024

The Next Act for WEM The artificial intelligence (AI) buzz continues as these technologies enhance an expanding number of applications, increasing both their value and the benefits they deliver. Workforce engagement management (WEM) solutions are an excellent example of where AI is already making significant contributions, and there are many more to come.

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Contact Center Artificial Intelligence Text Analytics AI 48