ECXO

OCTOBER 7, 2024

The Thrilling Journey of a Customer Experience Leader: The 10+1 list I often get asked about my job as a Customer Experience (CX) leader and what I do on a daily basis. So, I wanted to share some of the main things I do in this role. You might be wondering what I mean by “10+1” – don’t worry, I’ll explain soon. But before I get into that, I want to talk about what it really means to be a Customer Experience (CX) leader.

Customer Experience 363

Customer Experience CX Innovation Customer Satisfaction 363

CX Network

OCTOBER 7, 2024

Find out what the biggest names in CX say is on the horizon for 2025

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CX 104

Execs In The Know

OCTOBER 7, 2024

In an industry where innovation feels constant , Amanda Wiltshire-Craine , Senior Vice President and Head of Global Customer Services at PayPal , brought refreshing insights on personalization and automation during her keynote at the Customer Response Summit (CRS) in Palm Springs. Her message was clear: CX leaders must create human-centric experiences through the integration of advanced technologies.

Artificial Intelligence 59

Artificial Intelligence ML Machine Learning AI 59

SurveySensum

OCTOBER 7, 2024

Mastering the 7 steps in conducting a survey research is key to gathering reliable insights. Whether you’re launching a product, analyzing customer satisfaction, or exploring market trends, surveys offer a direct way to understand your audience. Here are the steps to follow: Define Your Objective Identify Your Target Audience What to Ask and How? When and Where to Share the Survey?

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Actionable Insights Social Media Start-ups Text Analytics 52

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

DMG Consulting

OCTOBER 7, 2024

The Next Act for WEM The artificial intelligence (AI) buzz continues as these technologies enhance an expanding number of applications, increasing both their value and the benefits they deliver. Workforce engagement management (WEM) solutions are an excellent example of where AI is already making significant contributions, and there are many more to come.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics AI 48

CX Network

OCTOBER 7, 2024

How to successfully navigate the top five challenges facing CX practitioners

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CX 64