Beyond Philosophy

NOVEMBER 2, 2023

Stanford Professor Itamar Simonson is very clever. He brought snacks to class for his students. However, he wasn’t just being cool; he used them for research. Professor Simonson learned that sometimes, we don’t want to make a choice or at least not a new one. Once we settle on an option, we stick with it if we must make the same one again.

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Start-ups Sales 88

CX Network

NOVEMBER 2, 2023

Executive coach Emmanuel Obadia explains the importance of having a clear value proposition that speaks to your customers

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Zonka Feedback

NOVEMBER 2, 2023

To ensure customer satisfaction and build a great customer experience, it is necessary to survey your customers and collect their insights regarding their experiences, needs, and expectations from your business. Creating an effective survey is one step, but the key to successful surveys lies in convincing a large number of customers to take the survey and provide their valuable feedback.

Customer Satisfaction 59

Customer Satisfaction Customer Experience 59

Customer Think

NOVEMBER 2, 2023

Artificial Intelligence (AI) in marketing has been rapidly evolving throughout the years, picking up pace seemingly every day. In the late ’90s, the technology was used to cluster consumer behaviors to predict future ones (e.g.

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AI Artificial Intelligence Technology Technology 53

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

Zendesk

NOVEMBER 2, 2023

What is workforce management? Workforce management (WFM) is a set of processes and technologies a business can use to manage employees and resources, optimize productivity, and ensure the organization complies with laws and regulations. The overarching goal of WFM is to create as much efficiency as possible. Many people can attest to cooking a nostalgic family recipe only to discover it isn’t quite how grandma used to make it, realizing later that it’s missing the secret ingredient—whether it’s

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Technology Technology AI Start-ups 52

Customer Think

NOVEMBER 2, 2023

The rapid digital transformation of the world around us brought about many changes. For example, enterprises are increasingly choosing Node.js as a tool for advancing their digital transformation. Why? Node.js offers a remarkable combination of speed, scalability, and versatility.

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Technology Technology 52

SurveySensum

NOVEMBER 2, 2023

Are you aligning with the evolving needs and preferences of your customers? If not, you should start gathering customer feedback. It’s the key to exceeding their ever-changing expectations. To stay ahead, use a robust customer feedback platform to gather insights from various interactions, such as delivery experience, product usage, support queries, and website visits.

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Customer Feedback Social Media Net Promoter Score Customer Survey 52

MyCustomer Experience

NOVEMBER 2, 2023

Stanford Professor Itamar Simonson is very clever. He brought snacks to class for his students. However, he wasn't just being cool; he used.

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Customer Think

NOVEMBER 2, 2023

Preparing for a first-party data strategy is crucial for brands in today’s evolving landscape of data privacy regulations and cookie deprecation. This article is going to discuss the importance of a first-party data strategy, the challenges brands face in preparing for it, and the steps they can take to be successful.

Technology 45

Technology Technology 45

SugarCRM

NOVEMBER 2, 2023

As fellow Sugar Market users ourselves, we love to discover how the apps and tools in our arsenal do their magic, especially in terms of complex marketing automation processes, such as nurture email campaigns. In the world of digital marketing, where every click, open, and conversion counts, understanding the inner workings of these tools becomes not just a pursuit of knowledge but a strategic necessity.

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

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Customer Think

NOVEMBER 2, 2023

Services Expand Across All Time Zones with Addition of Industry-Leading CPO Firm

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B2B 40

Hodusoft

NOVEMBER 2, 2023

How Multi-Tenant PBX Systems Are Useful for UCaaS Service Providers The advent of multi-tenant PBX systems has revolutionized Unified Communications as a Service (UCaaS) space. As per a GlobeNewswire report , the multi-tenant UCaaS market is projected to grow almost 20 percent through 2030 because of the rapid adoption of remote working. At HoduSoft, we have years of experience and proven track record of providing multi-tenant PBX systems to UCaaS service providers.

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Compliance CRM Legal Customer Relationship Management 52

Customer Think

NOVEMBER 2, 2023

It’s critical to stay one step ahead of the competition and value your consumers in a world of rapid change and transforming consumer attitudes. Since the pandemic took place, online retail sales have been steadily increasing, which has increased competition, pushed up client acquisition costs and complicated supply chain management.

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Retail Sales Customer Loyalty Technology 40

Customer Think

NOVEMBER 2, 2023

Sounds great, just plug-and-play. The promise is bold: you can do everything yourself without the need of expensive support and get away from reliance on the research geeks. Empower organizations to manage their Voice of Customer (VoC) programs in-house without depending on vendor support.

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VOC CX Technology Technology 53

Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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