The DiJulius Group

NOVEMBER 6, 2023

Creating a signature brand experience isn’t just about what you do; it’s about how you make your customers feel. It’s the difference between a one-time transaction and a lifelong memory. At the DiJulius Group, we’ve honed a methodology that empowers brands to leave an indelible mark on their customers’ hearts and minds. Think of one.

Customer Experience 85

Customer Experience 85

TeamSupport

NOVEMBER 6, 2023

It’s more critical than ever to deliver customer support in a timely and efficient manner. According to Forrester, customers are 2.4 times more likely to stick with a brand when their problems are resolved quickly. To achieve that level of responsiveness, your business needs live chat—providing a way for customers to interact with you at any time, day or night.

Sentiment Analysis 59

Sentiment Analysis Machine Learning AI Start-ups 59

Zonka Feedback

NOVEMBER 6, 2023

Google Forms is known as a user-friendly form creator that helps businesses build online surveys, quizzes, and polls quickly. However, its simplicity comes at the cost of functionality as the platform can’t handle most of the advanced form-building needs that we need today.

Customer Feedback 59

Customer Feedback 59

Customer Think

NOVEMBER 6, 2023

Quantifying CX ROI has been a top challenge, but it’s amazingly simple when you take the right approach. Imagine a CX issue that is chronically at the top of every CX report in Service, surveys, churn, and so on.

CX 81

CX Manufacturing Customer Experience 81

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

TeamSupport

NOVEMBER 6, 2023

It’s more critical than ever to deliver customer support in a timely and efficient manner. According to Forrester, customers are 2.4 times more likely to stick with a brand when their problems are resolved quickly. To achieve that level of responsiveness, your business needs live chat—providing a way for customers to interact with you at any time, day or night.

Sentiment Analysis 52

Sentiment Analysis Machine Learning AI Start-ups 52

SurveySensum

NOVEMBER 6, 2023

Bakery A and Bakery B competed to improve customer satisfaction. They both launched NPS surveys to assess and enhance overall satisfaction and loyalty. Bakery A didn’t uncover any useful feedback, but Bakery B discovered customers were unhappy with the limited dine-in cake options. Weeks later, Bakery B attracted more customers, including some from Bakery A.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

Zonka Feedback

NOVEMBER 6, 2023

Patient Satisfaction is crucial to be successful in the healthcare industry. Without satisfying your patients, you cannot expect your healthcare business to grow. A high level of patient satisfaction not only helps you establish a lasting relationship with your patients but also attracts new patients through the happy patients' good word of mouth. On the other hand, dissatisfied patients avoid coming back to your healthcare facility and also suggest others not to consult your doctors or brand.

Healthcare 52

Healthcare Customer Experience 52

MyCustomer Experience

NOVEMBER 6, 2023

Anton Vierietin/iStock There are always consequences to decisions, especially bad ones; the decision by British Airways to re-brand, and by.

52

52

Customer Think

NOVEMBER 6, 2023

Stanford Professor Itamar Simonson is very clever. He brought snacks to class for his students. However, he wasn’t just being cool; he used them for research. Professor Simonson learned that sometimes, we don’t want to make a choice or at least not a new one.

Customer Loyalty 45

Customer Loyalty 45

Intercom

NOVEMBER 6, 2023

You satisfy your customers, but can you satisfy our curiosity? With John Harte, Senior Director of Customer Support at Contentful. Please tell us a little bit about your company and what you do there. Contentful is the leading headless CMS provider. I am the Senior Director of Customer Support and manage teams located across the globe providing world class support to our customers.

Construction 52

Construction AI Customer Service Customer Experience 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

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Customer Think

NOVEMBER 6, 2023

Digital transformation has become an imperative for organizations across industries looking to thrive in today’s rapidly evolving business landscape. At its core, digital transformation is about using modern technologies to create new business models, processes, and experiences that deliver greater value to customers and employees.

Technology 59

Technology Technology 59