Adrian Swinscoe

APRIL 21, 2025

Millennials and Generation-Z dont want to talk on the phone is a claim that you will often hear repeated across the media landscape on a pretty [] The post Unpacking the voice assumptions that are holding back many CX efforts first appeared on Adrian Swinscoe.

CX 147

CX AI Customer Service Customer Experience 147

Hodusoft

APRIL 21, 2025

Contact Center Software Trends 2025 For Better Customer Service The best today is not going to be good enough tomorrow. So, in the case of contact center software , you have good things to look forward to in 2025. It is nothing dramatic but something evolutionary. Still, these contact center software trends point to making life easier for contact centers and helping them to serve customers better and faster.

Contact Center 98

Contact Center Customer Service Social Media Artificial Intelligence 98

Execs In The Know

APRIL 21, 2025

If you work in customer experience, chances are youve been to your fair share of conferences; some inspiring, others forgettable. But Customer Response Summit (CRS) in San Diego , happening this September 1719, isnt just another event to add to your calendar. Its the gathering place for customer experience (CX) leaders from some of the worlds most influential brands.

Artificial Intelligence 89

Artificial Intelligence AI CX Actionable Insights 89