Reducing Churn by 12%: The Impact of Onboarding Surveys in Retail Fintech
SurveySensum
DECEMBER 25, 2023
I remember the excitement when I ordered a new phone. It seemed like the ultimate device, promising a seamless experience. But as I began using it, disappointment hit hard. The battery drained in a blink, and apps crashed more often than they worked. The initial thrill turned into disappointment with every glitch. The real struggle began when I attempted to return it.
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