Execs In The Know

OCTOBER 31, 2024

As a CX leader, you’re probably already deep into discussions around the potential or artificial intelligence (AI) to redefine the customer experience. However, the most forward-thinking organizations are approaching AI carefully, not rushing into customer-facing deployments. Instead, they’re prioritizing agent-facing AI — a strategic, intentional choice.

AI 52

AI CX Artificial Intelligence Customer Relationship 52

SurveySensum

OCTOBER 31, 2024

80% of customers prefer to interact with brands through digital channels. That’s almost all your customers! However, the question arises – Are you paying enough attention to your digital channels? Are you creating experiences that are unique to your customers? Are you creating customer engagement in a digital world? What strategies are employed to build lasting relationships with your customers?

Social Media 52

Social Media Omnichannel Technology Technology 52

CX Network

OCTOBER 31, 2024

From Amazon to Zara, Sahil Shetty shares insights and real-world case studies that show the critical links between operational efficiency and CX

CX 59

CX 59

Comm100

OCTOBER 31, 2024

The way brands promote their solutions has changed over time. We’ve come a long way from traditional marketing tactics and embraced new ways of promoting the solutions we offer. Nowadays, brands don’t just focus on advertising their products or services but on establishing lasting relationships with their target audience. This is where conversational marketing comes into play, enabling businesses to interact with the intended audience on a personal level.

Social Media 52

Social Media E-commerce AI Touchpoint 52

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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