Why CX Leaders Are Starting with Agent-Facing AI
Execs In The Know
OCTOBER 31, 2024
As a CX leader, you’re probably already deep into discussions around the potential or artificial intelligence (AI) to redefine the customer experience. However, the most forward-thinking organizations are approaching AI carefully, not rushing into customer-facing deployments. Instead, they’re prioritizing agent-facing AI — a strategic, intentional choice.
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