Adrian Swinscoe
JUNE 17, 2024
This is a guest post by Nadja Bellan-White, CEO of SS+K, an M&C Saatchi company. Financial institutions are swept up in a crisis of confidence in […] The post Financial brands need to shore up trust…or we’re all going to sink first appeared on Adrian Swinscoe.
Doing CX Right
JUNE 17, 2024
Learn how addressing ageism in the workplace can enhance customer experience and drive positive change. Discover and apply insights now. The post Ageism in the Workplace: Transforming a Challenge into a CX Opportunity appeared first on Doing CX Right.
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CommBox
JUNE 17, 2024
Introduction When it comes to service, consumer expectations are high. Retailers must provide exceptional customer experiences to stay ahead of competitors and surpass consumer expectations. How can they achieve this? By integrating AI technologies such as CommBox’s AI-driven platform, retailers can transform the retail customer experience. Let’s explore how CommBox can inspire retailers to succeed in this fast-changing environment.
CommBox
JUNE 17, 2024
In our digitally transformative age, businesses are on a quest to woo and wow customers while keeping costs in check. Is Artificial Intelligence (AI) the Holy Grail of customer experience, turning conventional service into an extraordinary, personalised journey? Let’s dive into how generative AI is shaking up the customer service game, boosting CX, and slashing operational costs.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
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