Callminer
JANUARY 29, 2025
AI is transforming the way call centers operate in numerous ways, including by automating quality monitoring and enabling companies to maintain rigorous quality standards. Learn how in this blog.
The Success League
JANUARY 29, 2025
Did you know? The Success League now offers a fully on-demand version of our popular, accredited CSM Certification program! Learn on your own schedule and at your own pace with our digital classes. Check out this preview and watch a real segment from one of our in-depth courses. The fully on-demand training program is: Flexible - Take classes when it is convenient for you.
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eglobalis
JANUARY 29, 2025
My article originally posted at [link] Turn silos into strengths by embracing cross-departmental collaboration for better communication, faster innovation and stronger results. The Gist Silos as assets. Transforming silos into centers of expertise encourages cross-departmental collaboration and drives organizational growth. Shared accountability drives success.
The Success League
JANUARY 29, 2025
By Sakshi Pratap As a CS professional, you know the first 30 days can make or break a customer relationship. The stats back this up - according to Wyzowl , 86% of users say theyre more likely to stay loyal to a company that invests in onboarding. Its no secret that a smooth onboarding experience can be a game-changer for your product. So you build everythingguides, FAQs, tutorials and a bunch of email sequences.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Adrian Swinscoe
JANUARY 29, 2025
This is the sixth year that Ive compiled a set of customer experience-related predictions for the coming year. For each article, I gather together a set [] The post 15 Customer Experience Predictions for 2025 first appeared on Adrian Swinscoe.
PeopleMetrics
JANUARY 29, 2025
In Listen or Die , I highlighted the distinct purposes of Voice of Customer (VoC) programs and market research. While VoC focuses on real-time, operational feedback from all customers, market research traditionally delivers strategic insights based on a sample of customers. In 2017, these two disciplines were starting to converge. Today, thanks to AI, that convergence has accelerated in ways that I could never have imagined 8 years ago.
The DiJulius Group
JANUARY 29, 2025
Outspoken Employees Outspoken employees can be considered negative, especially when employee feedback is given outside of an employee survey. Whenever I conduct a leadership workshop around our latest book The Employee Experience Revolution, one consistent question that comes up is how to handle negative employees. I have heard other experts answer this quickly by saying, Read Full Article The post Why It is Good to Have Outspoken Employees appeared first on The DiJulius Group.
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