Beyond Philosophy

OCTOBER 4, 2024

One of the benefits of being in business and academia for years is that we have a lot of experience running workshops. This episode is a brain dump of all the stuff you won’t learn in a book but is critical to the successful outcome of your program. The first and perhaps most critical step is breaking the ice. By setting a relaxed and open tone, you ease participants into the session, ensuring they’re ready to engage.

Innovation 97

Innovation CX 97

Help Scout

OCTOBER 4, 2024

Learn all about AI ticket routing, the pros and cons of using it, and some suggestions on how to determine if it’s the right fit for your support team.

AI 59

AI 59

Execs In The Know

OCTOBER 4, 2024

As leaders in customer experience, we understand that creating a lasting impression on customers involves more than just delivering a product or service—it’s about building meaningful connections with purpose-driven CX. Emily Sarver , Vice President of Customer Experience at Lovevery, brought this idea to life during her keynote at the Customer Response Summit (CRS) in Palm Springs.

Innovation 52

Innovation Net Promoter Score CX Customer Feedback 52

SurveySensum

OCTOBER 4, 2024

How are you staying on top of feedback coming from all your sources? Your customers’ feedback is flowing in from multiple sources – email, social media reviews, live chat interactions, in-store interactions, etc. Managing such a vast amount of data and taking action can be challenging and overwhelming. And without a proper and streamlined system in place feedback gets lost, the sentiment goes unnoticed, and opportunities to improve get overlooked.

Unstructured Data 52

Unstructured Data Social Media Sentiment Analysis Omnichannel 52

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction