Fri.Oct 04, 2024

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Great Tips on How to Run a Successful Workshop and Motivate Your Audience

Beyond Philosophy

One of the benefits of being in business and academia for years is that we have a lot of experience running workshops. This episode is a brain dump of all the stuff you won’t learn in a book but is critical to the successful outcome of your program. The first and perhaps most critical step is breaking the ice. By setting a relaxed and open tone, you ease participants into the session, ensuring they’re ready to engage.

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Understanding AI Ticket Routing: Benefits and Challenges

Help Scout

Learn all about AI ticket routing, the pros and cons of using it, and some suggestions on how to determine if it’s the right fit for your support team.

AI 59
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Purpose-Driven CX Fuels Innovation: Insights from Lovevery’s Emily Sarver

Execs In The Know

As leaders in customer experience, we understand that creating a lasting impression on customers involves more than just delivering a product or service—it’s about building meaningful connections with purpose-driven CX. Emily Sarver , Vice President of Customer Experience at Lovevery, brought this idea to life during her keynote at the Customer Response Summit (CRS) in Palm Springs.

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Demystifying AI in Customer Success: Beyond the Hype

Gainsight

As a customer success (CS) leader, I’ve witnessed firsthand the transformative power of artificial intelligence in our industry. The rapid evolution of AI technology is reshaping how we engage with customers, manage our teams, and drive business growth. Without further ado, here’s my perspective on how AI is becoming a crucial competitive differentiator in customer success. 1.

AI 52
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Next-Gen Cloud Contact Centers For Dummies®

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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Maximize Customer Engagement With Feedback Management System

SurveySensum

How are you staying on top of feedback coming from all your sources? Your customers’ feedback is flowing in from multiple sources – email, social media reviews, live chat interactions, in-store interactions, etc. Managing such a vast amount of data and taking action can be challenging and overwhelming. And without a proper and streamlined system in place feedback gets lost, the sentiment goes unnoticed, and opportunities to improve get overlooked.

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Demystifying AI in Customer Success: Beyond the Hype

Gainsight

As a customer success (CS) leader, I’ve witnessed firsthand the transformative power of artificial intelligence in our industry. The rapid evolution of AI technology is reshaping how we engage with customers, manage our teams, and drive business growth. Without further ado, here’s my perspective on how AI is becoming a crucial competitive differentiator in customer success. 1.

AI 52